Tidio
Tidio is a live-chat and Lyro AI desk: unassigned visitor threads sit next to a Lyro preview so a human can Join conversation or let the agent finish.
OUR TAKE
Pick Tidio for small stores that will start on Starter and add Lyro when the FAQ load is real. Starter $24.17 is the annual card.
Good fit
Small stores that will start on Starter and add Lyro when the FAQ load is real.
Poor fit
Teams that want a $0 forever inbox with no conversation meter (tawk.to) or a self-hosted desk (Chatwoot).
Starter $24.17 · Lyro AI Agent $32.50 · Plus / Premium $300
USD, before tax · Checked 2026-10-28 · tidio.com/pricing
Compare:
OUR TAKE
Pick Tidio for small stores that will start on Starter and add Lyro when the FAQ load is real. Starter $24.17 is the annual card.
Good fit
Small stores that will start on Starter and add Lyro when the FAQ load is real.
Poor fit
Teams that want a $0 forever inbox with no conversation meter (tawk.to) or a self-hosted desk (Chatwoot).
Starter $24.17 · Lyro AI Agent $32.50 · Plus / Premium $300
USD, before tax · Checked 2026-10-28 · tidio.com/pricing
Compare:
What it costs
USD, before tax · Checked 2026-10-28 · tidio.com/pricing
7-day trial
Not published by the vendor
Not published by the vendor
Starter
Handle conversations in one tool; 100 billable conversations shown on the Starter block we fetched
Lowest paid
$24.17
Lyro AI Agent
from
$32.50
Plus / Premium
page mentions for premium team management; AI and human conversations billed separately as you scale
$300
Monthly toggle prints higher. Confirm checkout.
Not published by the vendor
Not published by the vendor
Checked 2026-10-28·tidio.com/pricing
Before you pay
Good fit
Small stores that will start on Starter and add Lyro when the FAQ load is real.
Poor fit
Teams that want a $0 forever inbox with no conversation meter (tawk.to) or a self-hosted desk (Chatwoot).
Watch out
Starter $24.17 is the annual card
Instead, try
Crisp if workspace inbox with a public Free / Mini / Essentials ladder; LiveChat if chats desk when you want Essential / Growth seats, not Lyro
Compare Tidio with
Limits, in full
- 01
Starter $24.17 is the annual card
- 02
Lyro is a separate usage. from billable human conversations.
- 03
Not a phone / SMS contact center. Use Olark or a voice if that is the job.
If Tidio isn't it
Why: workspace inbox with a public Free / Mini / Essentials ladder.
Free· paid from$10/mo
Shared email prints on MiniChecked 2026-10-23·crisp.chat/en/pricing
vs Tidio
Why: chats desk when you want Essential / Growth seats, not Lyro.
Paid only$19/user/mo yearly
There is no printed $0 agent seatChecked 2026-10-23·livechat.com/pricing
vs TidioLimits & alternatives3 limits · Crisp, LiveChat instead
Limits, in full
- 01
Starter $24.17 is the annual card
- 02
Lyro is a separate usage. from billable human conversations.
- 03
Not a phone / SMS contact center. Use Olark or a voice if that is the job.
If Tidio isn't it
Why: workspace inbox with a public Free / Mini / Essentials ladder.
Free· paid from$10/mo
Shared email prints on MiniChecked 2026-10-23·crisp.chat/en/pricing
vs TidioWhy: chats desk when you want Essential / Growth seats, not Lyro.
Paid only$19/user/mo yearly
There is no printed $0 agent seatChecked 2026-10-23·livechat.com/pricing
vs TidioPricing notes & what changed3 notes · 1 sources
What it is for
Tidio is a **live-chat and Lyro AI **: unassigned visitor threads sit next to a Lyro preview so a human can Join conversation or let the agent finish. Use it when the job is site chat plus an AI agent with a public card, not a phone minute.
It is not open source. A 7-day trial (no card) then a Free plan exists (FAQ: auto-downgrade). Starter is the first public paid card.
What makes it unique: the cover is Tidio’s official Inbox + Lyro still — Unassigned threads, ticketing, a Flows canvas, and a Chat with Lyro panel — not a Shopify badge.
Key features
- Inbox + Lyro — Unassigned list, Join conversation, Lyro preview (cover).
- Lyro AI Agent — stand-alone or bundled; starts at $32.50 / month (Pricing).
- Flows — no-code proactive paths; Free is visitor-capped (FAQ: 100 unique visitors / month on Free Flows).
- Billable conversations — you pay when a human replies, not for Lyro / Flows replies.
Who it's for
Best fit: small stores that will start on Starter and add Lyro when the FAQ load is real.
Poor fit: teams that want a $0 forever inbox with no conversation usage (tawk.to) or **a self-hosted ** (Chatwoot).
Pricing
Verified 2026-10-28 from tidio.com/pricing (Annually — 2 months free). Sliders change the bill; cite the printed cards.
- 7-day trial, then Free (FAQ). The fetch did not print a forever-Free dollar table — do not invent Free conversation counts beyond what FAQ states for Flows.
- Starter — $24.17 / month billed annually. Handle conversations in one tool; 100 billable conversations shown on the Starter block we fetched.
- Lyro AI Agent — from $32.50 / month.
- Plus / Premium — page mentions $300 / month for premium team management; AI and human conversations billed separately as you scale.
- Monthly toggle prints higher. Confirm checkout.
Limitations / costs
- Starter $24.17 is the annual card.
- Lyro is a separate usage from billable human conversations.
- Not a phone / SMS contact center. Use Olark or a voice if that is the job.
Alternatives
- Crisp — workspace inbox with a public Free / Mini / Essentials ladder.
- LiveChat — chats when you want Essential / Growth seats, not Lyro.
Official tutorial
No official first-party getting-started YouTube we could confirm on the Tidio channel as of 2026-10-28 (third-party Lyro walkthroughs exist; do not embed those). Written path: tidio.com/pricing plus the Inbox / Lyro help.
Website
Source
Catalog row curated for AI Tools Nav. Cover is Tidio’s official Inbox + Lyro still. Dollars from tidio.com/pricing (Starter $24.17 annual; Lyro from $32.50; Plus/Premium $300/mo mention).
Last verified
2026-10-28 editorial check.