Our take
Pick LiveChat if you're on a support team who will start on Essential at $19/user/month billed annually ($25 monthly) while they open a first Chats desk, then Growth at $79/user/month annually ($99 monthly) when they need the next printed seat — not the $49.50 AI package unless they need 50 extra resolutions. Pick Tidio if you're small stores that will start on Starter and add Lyro when the FAQ load is real. Skip
Best for
LiveChat An agent inbox you start at a public $
Tidio Site chat plus an AI agent with a public card
Free plan
LiveChat No free plan
Tidio No free plan
Lowest paid
LiveChat Essential $19/user/mo yearly
Tidio Starter $24.17
Next step up
LiveChat Extra AI resolutions (50) $49.50
Tidio Lyro AI Agent from $32.50
Coding agent
LiveChat Chats / My chats
Tidio Lyro AI Agent
Runs where
LiveChat Hosted
Tidio
Watch out
LiveChat There is no printed $0 agent seat
Tidio Starter $24.17 is the annual card
Last checked
LiveChat 2026-10-23 · livechat.com/pricing
Tidio 2026-10-28 · tidio.com/pricing
support teams who will start on Essential at $19/user/month billed annually ($25 monthly) while they open a first Chats desk, then Growth at $79/user/month annually ($99 monthly) when they need the next printed seat — not the $49.50 AI package unless they need 50 extra resolutions.
Read the LiveChat pagesmall stores that will start on Starter and add Lyro when the FAQ load is real.
Read the Tidio page
