Our take
Pick Crisp if you're on a support team who will stay on Free at $0 (2 seats, 100 profiles) while they open a first Inbox list, then Mini at $45/month per workspace when they need shared email and 4 seats — not Essentials $95 unless they need 2 sub-inboxes / 10 seats, and not Plus $295 unless they need 20+ seats / ticketing. Pick Tidio if you're small stores that will start on Starter and add Lyro when the FAQ load
hosted Inbox conversation list
Best for
Crisp A conversation list you start at a public $
Tidio Site chat plus an AI agent with a public card
Free plan
Crisp $0 · forever. 2 seats. 100 customer profiles. 0 sub-inboxes. $0 AI credits. Website chat widget. Shared inbox. Mobile apps. Chat SDKs
Tidio No free plan
Lowest paid
Crisp Additional agents $10/mo
Tidio Starter $24.17
Next step up
Crisp Mini $45/mo
Tidio Lyro AI Agent from $32.50
Coding agent
Crisp
Tidio Lyro AI Agent
Runs where
Crisp Hosted
Tidio
Watch out
Crisp Shared email prints on Mini
Tidio Starter $24.17 is the annual card
Last checked
Crisp 2026-10-23 · crisp.chat/en/pricing
Tidio 2026-10-28 · tidio.com/pricing
support teams who will stay on Free at $0 (2 seats, 100 profiles) while they open a first Inbox list, then Mini at $45/month per workspace when they need shared email and 4 seats — not Essentials $95 unless they need 2 sub-inboxes / 10 seats, and not Plus $295 unless they need 20+ seats / ticketing.
Read the Crisp pagesmall stores that will start on Starter and add Lyro when the FAQ load is real.
Read the Tidio page