Our take
Pick Crisp if support teams who will stay on Free at $0 (2 seats, 100 profiles) while they open a first Inbox list, then Mini at $45/month per workspace when they need shared email and 4 seats — not Essentials $95 unless they need 2 sub-inboxes / 10 seats, and not Plus $295 unless they need 20+ seats / ticketing. Pick Gorgias if shopify teams who will start on Starter at $10/month (50 tickets; monthly only) while
Best for
Crisp A conversation list you start at a public $
Gorgias A ticket you start at a public $
Free plan
Crisp $0 · forever. 2 seats. 100 customer profiles. 0 sub-inboxes. $0 AI credits. Website chat widget. Shared inbox. Mobile apps. Chat SDKs
Gorgias No free plan
Lowest paid
Crisp Additional agents $10/mo
Gorgias AI Agent $0.90
Next step up
Crisp Mini $45/mo
Gorgias Starter $10/mo
Runs where
Crisp Hosted
Gorgias Hosted
Watch out
Crisp Shared email prints on Mini
Gorgias Starter is monthly-only and 50 tickets
Last checked
Crisp 2026-10-23 · crisp.chat/en/pricing
Gorgias 2026-10-23 · gorgias.com/pricing
support teams who will stay on Free at $0 (2 seats, 100 profiles) while they open a first Inbox list, then Mini at $45/month per workspace when they need shared email and 4 seats — not Essentials $95 unless they need 2 sub-inboxes / 10 seats, and not Plus $295 unless they need 20+ seats / ticketing.
Read the Crisp pageshopify teams who will start on Starter at $10/month (50 tickets; monthly only) while they open a first Ticket, then Basic at $50/month yearly ($60 monthly; 300 tickets) when volume outgrows 50 — not Pro $300 yearly unless they need 2,000 tickets and revenue analytics.
Read the Gorgias page