Our take
Pick Crisp if support teams who will stay on Free at $0 (2 seats, 100 profiles) while they open a first Inbox list, then Mini at $45/month per workspace when they need shared email and 4 seats — not Essentials $95 unless they need 2 sub-inboxes / 10 seats, and not Plus $295 unless they need 20+ seats / ticketing. Pick Help Scout if support teams who will stay on Free at $0 (5 users, 1 Inbox, 1 Docs site) while they
hosted Inbox conversation list
hosted Search conversation list
Best for
Crisp A conversation list you start at a public $
Help Scout A conversation table you start at a public $
Free plan
Crisp $0 · forever. 2 seats. 100 customer profiles. 0 sub-inboxes. $0 AI credits. Website chat widget. Shared inbox. Mobile apps. Chat SDKs
Help Scout $0 · 5 users. 1 Inbox. 1 Docs site. 100 contacts/month. 10 saved replies. 10 tags. 10 Docs articles. 1 Beacon. Integrations limited to 1. No card (FAQ)
Lowest paid
Crisp Additional agents $10/mo
Help Scout Extra Inboxes $10/mo
Next step up
Crisp Mini $45/mo
Help Scout Extra Docs sites $20/mo
Runs where
Crisp Hosted
Help Scout Hosted
Watch out
Crisp Shared email prints on Mini
Help Scout Free is 1 Inbox and 100 contacts/month
Last checked
Crisp 2026-10-23 · crisp.chat/en/pricing
Help Scout 2026-10-23 · helpscout.com/pricing
support teams who will stay on Free at $0 (2 seats, 100 profiles) while they open a first Inbox list, then Mini at $45/month per workspace when they need shared email and 4 seats — not Essentials $95 unless they need 2 sub-inboxes / 10 seats, and not Plus $295 unless they need 20+ seats / ticketing.
Read the Crisp pagesupport teams who will stay on Free at $0 (5 users, 1 Inbox, 1 Docs site) while they open a first Search list, then Standard at $25/user/month yearly when they need multiple Inboxes and live chat — not Plus $45 unless they need advanced workflows / a customer portal, and not Pro $75 unless they need SSO / HIPAA.
Read the Help Scout page