Crisp

What it is for

Crisp is a hosted Inbox conversation list: you open Inbox and read named visitor rows plus last message, and Free is $0 (page prints 2 seats). Use it when the job is a conversation list you start at a public $, not when you need a $20 chat seat.

What makes it unique: the cover is Crisp’s official Inbox list + quick actions (visitor203 Camille, 19h, Yesterday, Nov 2025, Sep 2025, hello! I have this recipe, Mark as resolved / Mark as unread / Copy link / Move to inbox / Block visitor203 / Delete conversation) from the quick-actions still on How to delete a conversation — not a pricing card. The visitor203 row itself is ops of Inbox.

Key features

• Inbox list — visitor, assignee, last message, and status on one queue (cover still; Getting started). One desk. Cover visitor203 / hello! I have this recipe sit here. Delete conversation sits here as a CTA, not a sixth desk.
• Inbox views / order — All / Unread / Unresolved / Mentions / Longest waiting / Most recent (order help). A view, not a visitor name.
• Shared email inbox — email on the same queue (pricing Mini “Shared email inbox”). A channel, not a list timestamp. Email prints on Mini.
• Chat widget / SDKs — the website widget visitors write from (pricing Free “Website chat widget”). A widget, not an Inbox row.
• Sub-inboxes — folders on the same workspace (compare table Sub-inboxes 0 / 0 / 2 / 5). A folder, not a recipe line. Sub-inboxes print on Essentials.
• Knowledge Base — the help site you publish (help). An article, not a Delete menu.

Delete conversation / Mark as resolved on the cover are CTAs (not desks). Free / Mini / Essentials tiles are the meter. Hugo AI / AI credits ($0 / $5 / $25 / $75 included) are AI extras, not a sixth desk we fold into Inbox.

Who it's for

Best fit: support teams who will stay on Free at $0 (2 seats, 100 profiles) while they open a first Inbox list, then Mini at $45/month per workspace when they need shared email and 4 seats — not Essentials $95 unless they need 2 sub-inboxes / 10 seats, and not Plus $295 unless they need 20+ seats / ticketing.

Pricing

Verified 2026-10-23 (Asia/Shanghai) from crisp.chat/en/pricing cards and JSON-LD AggregateOffer ($0 / $45 / $95 / $295). Figures below are printed USD per month, per workspace. The compare table repeats the same four tiles. Do not invent a yearly workspace $ — the cards we fetched did not print one.

• Free — $0 forever. 2 seats. 100 customer profiles. 0 sub-inboxes. $0 AI credits. Website chat widget. Shared inbox. Mobile apps. Chat SDKs.
• Mini — $45/month per workspace. 4 seats. 5,000 profiles. 0 sub-inboxes. $5 included AI credits (~90 automated conversations). Shared email inbox.
• Essentials — $95/month per workspace. 10 seats. 50,000 profiles. 2 sub-inboxes. $25 included AI credits (~450 automated). Customer data management.
• Plus — $295/month per workspace. 20+ seats. 200,000 profiles. 5 sub-inboxes. $75 included AI credits (~1,350 automated). Ticketing. 100+ integrations. Unlimited task automations.
• Additional agents — $10/month (compare table).
• 3 extra Workspaces — FAQ: 20% off (Plus and Essentials only).
• VAT — not included (FAQ). Due for consumers / non-business.

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Limitations / costs

• Shared email prints on Mini. Free stays the website widget + shared inbox at $0 / 2 seats.
• The $45 / $95 / $295 cards are per month, per workspace. No yearly column on the HTML we fetched — do not invent one.
• An Inbox list, not Intercom’s Inbox table. For that table see Intercom.

Alternatives

• Intercom — an Inbox table when you want Essential $19/seat/month, not Crisp’s visitor203 Camille.
• Help Scout — a Search conversation list when you want Free $0 / 5 users, not Mini $45.
• Gorgias — a Ticket view when you want Starter $10 / 50 tickets, not Plus $295.

Official tutorial

Official Crisp channel video: Getting Started with the Crisp Inbox (For New Operators) (oEmbed author: Crisp). First-party Inbox walkthrough; the Inbox list still is the cover. Operator chrome on the video is ops of Inbox views, not generate-on-the-row. The same film is referenced from Crisp’s Getting started Inbox help. @Crisp is a films handle; the live product handle we oEmbedded is @crisp_chat.

Written path: crisp.chat/en/pricing plus the quick-actions still.

Website

https://crisp.chat

Repository

https://github.com/crisp-im

Source

Catalog row curated for AI Tools Nav. Cover is Crisp’s official Inbox list + quick-actions still (visitor203 / Camille + hello! I have this recipe + Nov 2025). Dollars checked on crisp.chat/en/pricing (Free $0 / 2 seats; Mini $45; Essentials $95; Plus $295 per month per workspace; extra agents $10; AI credits $0 / $5 / $25 / $75). Tutorial oEmbed author: Crisp.

Last verified

2026-10-23 (Asia/Shanghai) editorial check.