Help Scout

What it is for

Help Scout is a hosted Search conversation list: you open Search and read named rows with conversation numbers, and Free is $0 (page prints 5 users, 1 Inbox, 1 Docs site). Use it when the job is a conversation table you start at a public $, not when you need a $20 chat seat.

What makes it unique: the cover is Help Scout’s official Search list (tag:shirts inbox:J&G Support, 8 Conversations, Ned Trout #12277 The banana shirts were a hit, Rahul Roy #16488 / #12116 / #12355 / #12114, Phoebe Rudisill #18554 Last Order Oct 15 2025, Asa Hidalgo #12334 I need shirts tomorrow, Eric Evans #7 Quick question about shirts) from the Search still on Search in Help Scout — not a pricing card. The #18554 row itself is ops of Search.

Key features

• Search / conversation list — customer, subject, assignee, number, and waiting/closed columns (cover still; docs). One desk. Cover Phoebe Rudisill #18554 / 8 Conversations sit here. The search field sits here as a CTA, not a sixth desk.
• Inbox folders — Unassigned / Mine / Assigned / Closed / Spam (folder views). A folder, not a conversation number. Cover inbox:J&G Support is a filter on Search.
• Reply composer — the reply you send on an open thread (docs reply still). A reply, not a Search row.
• Docs — the knowledge-base site you publish (pricing “Docs sites”; Free 1). An article, not a #12277 cell. Extra Docs sites $20/month yearly ($24 monthly).
• Beacon — the embeddable help widget (official Beacon film; pricing “Embeddable support hub”). A widget, not a Search filter.
• Workflows — rules that assign or reply without opening the row (pricing Standard “Basic workflows” 150). A workflow, not a shirts tag. Advanced workflows print on Plus.

The search field / filters on the cover are CTAs (not desks). Free / Standard / Plus tiles are the meter. AI Assist / AI Drafts / Envoy ($0.75/resolution) are AI extras, not a sixth desk we fold into Search.

Who it's for

Best fit: support teams who will stay on Free at $0 (5 users, 1 Inbox, 1 Docs site) while they open a first Search list, then Standard at $25/user/month yearly when they need multiple Inboxes and live chat — not Plus $45 unless they need advanced workflows / a customer portal, and not Pro $75 unless they need SSO / HIPAA.

Pricing

Verified 2026-10-23 (Asia/Shanghai) from helpscout.com/pricing. The page we fetched had the Annual −16% toggle on and printed $25 / $45 / $75 per user / month. FAQ prints extra Inbox / Docs monthly vs yearly. Do not invent a monthly seat $ that the cards did not show.

• Free — $0. 5 users. 1 Inbox. 1 Docs site. 100 contacts/month. 10 saved replies. 10 tags. 10 Docs articles. 1 Beacon. Integrations limited to 1. No card (FAQ).
• Standard — $25/user/month on the Annual −16% cards. Multiple Inboxes (compare table: 2 included, extra $10/month yearly / $12 monthly). Live chat and SMS. WhatsApp / Instagram / Messenger. Multiple knowledge bases. 1 basic SLA. Basic workflows (150). Unlimited tags and saved replies. AI Inbox assistant. 15-day trial, no card (FAQ).
• Plus — $45/user/month yearly cards. Advanced workflows (500). 2 advanced SLA policies. Secure customer portal. Unlimited AI Drafts. Round-robin routing. Salesforce / Jira / HubSpot. Internal teams. Group conversations by company. Light users: 5 included (max 25).
• Pro — $75/user/month yearly cards. Unlimited workflows and SLA policies. Multiple routing types. SSO/SAML. HIPAA. Up to 50 light users. Dedicated onboarding specialist. Strategic account manager. Preferred Aircall pricing. Minimum 10 users on the Users row. Trial: talk to sales (FAQ).
• Envoy — $0.75/resolution. 3-month free trial of unlimited AI Answers resolutions from account create (FAQ). Set a monthly cap.
• Extra Inboxes — $10/month yearly or $12/month (FAQ). Free stays 1.
• Extra Docs sites — $20/month yearly or $24/month (FAQ).

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Limitations / costs

• Free is 1 Inbox and 100 contacts/month. A second Inbox is Standard $25 yearly (or +$10/Inbox on a paid tile).
• The $25 / $45 / $75 cards are the Annual −16% toggle. Monthly seat $ was not printed on the HTML we fetched — do not invent one.
• A Search conversation list, not Gorgias’s Ticket view. For that ticket see Gorgias.

Alternatives

• Gorgias — a Ticket view when you want Starter $10 / 50 tickets, not Help Scout’s Phoebe Rudisill #18554.
• Zendesk — a ticket list when you want Support Team $19/agent/month yearly, not Standard $25.
• Front — a shared inbox when you want Front Starter $25/seat/month yearly, not Free’s 1-Inbox cap.

Official tutorial

Official Help Scout channel video: Help Scout's Beacon Widget (oEmbed author: Help Scout). First-party Beacon walkthrough; the Search still is the cover. Beacon chrome on the video is ops of Beacon, not generate-on-the-Search-row. @HelpScout / @helpscout / @helpscoutinc 404’d; the live official handle we oEmbedded is @hellohelpscout.

Written path: helpscout.com/pricing plus the Search still.

Website

https://www.helpscout.com

Repository

https://github.com/helpscout

Source

Catalog row curated for AI Tools Nav. Cover is Help Scout’s official Search still (tag:shirts inbox:J&G Support + 8 Conversations + Phoebe Rudisill #18554 Last Order). Dollars checked on helpscout.com/pricing (Free $0 / 5 users / 1 Inbox; Standard $25; Plus $45; Pro $75 yearly cards; Envoy $0.75/resolution; extra Inbox $10 / $12; extra Docs $20 / $24). Tutorial oEmbed author: Help Scout.

Last verified

2026-10-23 (Asia/Shanghai) editorial check.