Gorgias

What it is for

Gorgias is a hosted Ticket view: you open a named ticket and read the thread plus Shopify order sidebar, and Starter starts at $10/month (monthly only; 50 tickets). Use it when the job is a ticket you start at a public $, not when you need a $20 chat seat.

What makes it unique: the cover is Gorgias’s official ticket view (Toni Lopez Urgent update on my order, t.lopez@gmail.com, Payment declined by bank, VIP Gold, Shopify #465423721 $349.99 6 items 05/15/2026, George Las note @sam.hopper, ticket list Alex Johnson Incorrect order / Maria Smith Update delivery address / Linda Garcia International shipping enquiry) from the ticket still on Handle incoming tickets — not a pricing card. The #465423721 order itself is ops of the Ticket.

Key features

• Ticket view — thread, composer, and customer / order sidebar on one ticket (cover still; docs). One desk. Cover Toni Lopez / #465423721 / $349.99 sit here. Send / Send & Close sit here as CTAs, not a sixth desk.
• Tickets panel / views — the left-hand queue you move between tickets from (Tickets panel; views). A queue, not a Shopify order cell. Cover Alex Johnson / Maria Smith sit here as the same ticket list.
• Macros — saved replies you apply to the composer (docs). A macro, not a VIP Gold chip. Search macros sits here.
• Shopify / order sidebar — the live order you refund or edit from the ticket (cover #465423721; pricing “Shopify”). An order, not a ticket subject.
• Rules / Flows — automations that tag, assign, or reply without opening the ticket (pricing Helpdesk “Flows, Rules, and Quick Responses”). A rule, not a conversation bubble.
• Internal notes — teammate-only messages on the same ticket (docs; cover @sam.hopper note). A note, not a customer email.

Send / Send & Close / Search macros on the cover are CTAs (not desks). Starter / Basic / Pro tiles are the meter. AI Agent ($0.90 yearly / $1.00 monthly per automated interaction; overage $1.50) is an AI extra, not a sixth desk we fold into the Ticket.

Who it's for

Best fit: Shopify teams who will start on Starter at $10/month (50 tickets; monthly only) while they open a first Ticket, then Basic at $50/month yearly ($60 monthly; 300 tickets) when volume outgrows 50 — not Pro $300 yearly unless they need 2,000 tickets and revenue analytics.

Pricing

Verified 2026-10-23 (Asia/Shanghai) from the gorgias.com/pricing JSON-LD SoftwareApplication offers. Figures below are printed USD. Helpdesk is billed on tickets, not agent seats.

• Starter — $10/month, monthly billing only. 50 tickets/month. Overage $0.40/ticket. 30 automated AI interactions included.
• Basic — $60/month monthly ($50 yearly). 300 tickets/month. Overage $0.40/ticket. 30 automated AI interactions.
• Pro — $360/month monthly ($300 yearly). 2,000 tickets/month. Overage $0.36/ticket. 190 automated AI interactions. Schema: “Most popular (12,400+ brands).”
• Advanced — $900/month monthly ($750 yearly). 5,000 tickets/month. Overage $0.36/ticket. 530 automated AI interactions.
• Enterprise — custom / contact sales. Schema: teams over 5,000 conversations/month. Do not invent a $.
• AI Agent — on every plan. Printed per automated interaction: $0.90 annual contract / $1.00 monthly. Schema: overage above the plan allowance is $1.50/interaction. Each automated interaction also counts as one helpdesk ticket.
• Voice / SMS add-ons — “pricing scales with your call and text volume.” No public $ card on the page we fetched. Do not invent one.

Confirm checkout; taxes follow your location. There is no Free $0 Helpdesk tile on the offers we fetched.

Limitations / costs

• Starter is monthly-only and 50 tickets. A 300-ticket desk is Basic $50 yearly.
• AI Agent beyond the included pack is usage-priced. Quote $0.90 / $1.00 / $1.50 from the schema — do not invent a flat AI seat.
• A Ticket view, not Zendesk’s ticket list. For that list see Zendesk.

Alternatives

• Zendesk — a ticket list when you want Support Team $19/agent/month yearly, not Gorgias’s Toni Lopez #465423721.
• Freshdesk — an Agent availability grid when you want Growth $19/agent/month yearly, not Starter $10.
• Front — a shared inbox when you want Front Starter $25/seat/month yearly, not Pro $300.

Official tutorial

Official Gorgias channel video: How to QA AI Agent | Behind the Inbox | Glamnetic (oEmbed author: Gorgias). First-party Behind the Inbox how-to; the ticket still is the cover. AI Agent QA chrome on the video is ops of AI Agent, not generate-on-the-Ticket. gorgias.com links youtube.com/c/Gorgias (that handle 404’d; the live official handle we oEmbedded is @gorgias-ecommerce). @Gorgias / @gorgiasapp 404’d.

Written path: gorgias.com/pricing plus the ticket still.

Website

https://www.gorgias.com

Repository

https://github.com/gorgias

Source

Catalog row curated for AI Tools Nav. Cover is Gorgias’s official ticket still (Toni Lopez + Payment declined + Shopify #465423721 $349.99 VIP Gold). Dollars checked on gorgias.com/pricing JSON-LD (Starter $10 monthly-only / 50 tickets; Basic $60 / $50; Pro $360 / $300; Advanced $900 / $750; ticket overage $0.40 / $0.36; AI Agent $0.90 / $1.00, overage $1.50). Tutorial oEmbed author: Gorgias.

Last verified

2026-10-23 (Asia/Shanghai) editorial check.