Zendesk

What it is for

Zendesk is a hosted ticket-list desk: you open Recently updated tickets, and the first printed public tile is Support Team at $19/agent/month yearly. Use it when the job is a ticket table you start at a public $, not when you need a $20 chat seat.

What makes it unique: the cover is Zendesk’s official Recently updated tickets list (Test ticket 2 / Test ticket 1 / Test ticket 3, requester John Doe, status New, 3 tickets) from the docs still — not a pricing card. The rows themselves are ops of the ticket list.

Key features

• Ticket list — Recently updated / views of ticket rows (cover still; developer quick start). One desk. Cover Test ticket 1 / John Doe sit here. Filter / Play sit here as CTAs, not a sixth desk.
• Ticket interface — the conversation you open from a row (docs). A ticket, not the list cell.
• Views — saved filters next to Recently updated (pricing). A view, not one New row.
• Knowledge / help center — articles Suite Team adds (pricing AI Knowledge Base). A KB, not a subject cell.
• Automations & triggers — rules on the same tickets (pricing). A rule, not a list row.

Filter / Actions / Play on the cover are CTAs (not desks). Support Team / Suite Team / Suite Professional tiles are the meter. AI Agents on Suite Team are an AI extra, not a sixth desk we fold into the list.

Who it's for

Best fit: teams leaving a shared inbox who will start on Support Team at $19/agent/month yearly while they open a first ticket list, then Suite Team at $55 when they need omnichannel + AI Agents.

Pricing

Verified 2026-10-23 (Asia/Shanghai) from zendesk.com/pricing. Figures below are the printed USD per agent / month.

• Support Team — $19/agent/month yearly ($25 monthly). Core support essentials after a shared inbox.
• Suite Team — $55/agent/month yearly ($69 monthly). Unify channels and automate with AI Agents. Messaging, live chat, telephony, AI Knowledge Base, AI Action Builder.
• Suite Professional — $115/agent/month yearly ($149 monthly). Admin Copilot, AI App Builder, skills-based routing, IVR.
• Suite Enterprise — printed on the comparison; confirm the live quote. No public $ we copied for this tile — do not invent one.
• Trial — free trial available. Not a $0 forever seat.

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Limitations / costs

• There is no printed $0 forever agent seat. The public start is Support Team $19 yearly.
• AI Agents and omnichannel are Suite Team $55. Support Team stays essentials.
• A ticket list, not Freshdesk’s Agent availability grid. For that grid see Freshdesk.

Alternatives

• Freshdesk — an Agent availability grid when you want Freshdesk Growth $19, not Zendesk’s Test ticket 1 list.
• Front — a shared inbox when you want Front Starter $25, not Support Team $19.
• Missive — a Team Inbox when you want Missive’s public $, not Suite Team $55.

Official tutorial

Official Zendesk channel video: Similar Tickets Demo (oEmbed author: Zendesk). First-party Similar Tickets demo; the Recently updated tickets still is the cover. Similar Tickets on the video is ops of the ticket interface, not generate-on-the-list. @Zendesk oEmbedded as author Zendesk.

Written path: zendesk.com/pricing plus the ticket-list still.

Website

https://www.zendesk.com

Repository

https://github.com/zendesk

Source

Catalog row curated for AI Tools Nav. Cover is Zendesk’s official Recently updated tickets still (Test ticket 1/2/3 + John Doe + New). Dollars checked on zendesk.com/pricing (Support Team $19 yearly / $25 monthly; Suite Team $55 / $69; Suite Professional $115 / $149). Tutorial oEmbed author: Zendesk.

Last verified

2026-10-23 (Asia/Shanghai) editorial check.