Freshdesk

What it is for

Freshdesk is a hosted Agent availability desk: you open who is on tickets, and the first printed public tile is Growth at $19/agent/month yearly. Use it when the job is an agent table you start at a public $, not when you need a $20 chat seat.

What makes it unique: the cover is Freshdesk’s official Agent availability grid (Emily Dean / Finch Hoot Unavailable, James Unavailable, Johnny Appleseed Available, 3 available on ticket / 7 unavailable) from the help still — not a pricing card. The rows themselves are ops of Agent availability.

Key features

• Agent availability — who is on ticket / chat / phone right now (cover still). One desk. Cover Johnny Appleseed Available / 3 on ticket sit here. Search / Group-by sit here as CTAs, not a sixth desk.
• Tickets — the shared inbox Agent availability feeds (pricing “Ticketing & shared inbox”). A ticket, not an availability cell.
• Groups — routing pools next to availability (help Groups still sibling; Customer Support / Premium support). A group, not an agent row.
• Customer portal & knowledge — the help center Growth prints (pricing). A portal, not an availability chip.
• Automations & SLA — time / event rules Growth adds on top of Free (pricing “Everything in Free and…”). A rule, not an agent status.

New / Search / Request demo on the cover are CTAs (not desks). Growth / Pro / Enterprise tiles are the meter. Freddy AI Copilot $29/agent/month and AI Agent sessions $49/100 are the extra meter, not a desk we fold into Agent availability.

Who it's for

Best fit: support teams who will start on the printed Growth tile at $19/agent/month yearly while they open a first Agent availability list, then Pro at $55 when they need the wider AI / helpdesk pack — not Enterprise $89 unless they need the full enterprise-grade set.

Pricing

Verified 2026-10-23 (Asia/Shanghai) from freshworks.com/freshdesk/pricing. Figures below are the printed USD per agent / month, billed annually cards. The page meta still says “starts at $15”; the three cards we fetched print $19 / $55 / $89. Quote the cards.

• Growth — $19/agent/month yearly. “Launch AI-powered service over email.” Everything in Free and… automation, collision detection, 1000+ marketplace apps, in-depth reports, SLA / business hours, custom email server. First 500 Freddy AI Agent sessions included.
• Pro — $55/agent/month yearly. Printed most popular. Scale AI-powered service across the business.
• Enterprise — $89/agent/month yearly. Enterprise-grade AI-powered service.
• Trial — “Free to try. Fast to scale.” Confirm the live window; do not invent a $0 forever seat from the trial CTA.

Add-ons on the same page: Freddy AI Copilot $29/agent/month yearly; additional AI Agent sessions $49/100; day passes $2/pass; MCP actions $15/1000. Confirm checkout; taxes follow your location.

Limitations / costs

• The three printed cards start at $19 yearly. A $0 forever agent seat is not a card we fetched — do not invent one.
• Freddy sessions beyond the Growth 500 pack are $49/100. Copilot is a separate $29 seat.
• An Agent availability desk, not Front’s shared inbox. For that inbox see Front.

Alternatives

• Front — a shared inbox when you want Front’s public $, not Freshdesk’s Johnny Appleseed availability row.
• Missive — a shared inbox when you want Missive’s public $, not Growth $19.
• ClickUp — a work table when you want ClickUp’s public $, not a helpdesk agent grid.

Official tutorial

Official Freshworks channel video: Scale Customer Support Across Multiple Brands with Email AI Agent | CX Quick Wins | Freshdesk (oEmbed author: Freshworks). First-party Freshdesk Email AI Agent film; the Agent availability still is the cover. Email AI Agent on the video is ops of Automations / Tickets, not generate-on-Agent-availability. @Freshdesk 404 — the official handle we oEmbedded is @FreshworksInc.

Written path: freshworks.com/freshdesk/pricing plus the Agent availability still.

Website

https://www.freshworks.com/freshdesk

Repository

https://github.com/freshdesk

Source

Catalog row curated for AI Tools Nav. Cover is Freshdesk’s official Agent availability still (Emily Dean / Finch Hoot / James / Johnny Appleseed + 3 available on ticket). Dollars checked on freshworks.com/freshdesk/pricing (Growth $19/agent/mo yearly; Pro $55; Enterprise $89). Tutorial oEmbed author: Freshworks.

Last verified

2026-10-23 (Asia/Shanghai) editorial check.