Front

What it is for

Front is a hosted Support conversation list: you triage shared-inbox rows, and the public Cloud start we fetched is $25/seat/month yearly (Starter, up to 10 seats). Use it when the job is an inbox list you start at a public $, not when you need a $20 chat seat.

What makes it unique: the cover is Front’s official Support conversation list (Support 42, Help Center 67, Support Chat 12, Customer portal 5, Escalations 6, Voice calls 2, Open tab, Pierre Smith / Add users / Jun 11 8:42 AM, Hector Rubio / Growth potential, Sophia Carpenter / Launch day / Top 100) from the new-inbox still — not a pricing card. The rows themselves are ops of the conversation list.

Key features

• Conversation list — Open / Snoozed / Archived / Trash / Spam rows you assign (cover still; new inbox). One desk. Cover Pierre Smith / Support 42 sit here. Filter / search sit here as CTAs, not a sixth desk.
• Shared inboxes — Help Center / Support Chat / Customer portal / Escalations / Voice calls next to Support (cover sidebar; inbox sections). An inbox, not one Open row.
• Assigned to me — your personal Open queue (inbox sections). A personal list, not the shared Support 42.
• Knowledge base — a public help center you publish (pricing “No-code public knowledge base”). Articles, not a conversation. Cover Help Center 67 is an inbox count; the KB itself is this desk.
• Analytics — reporting next to the inbox (pricing Basic / Advanced analytics). A board, not an Open row. Starter prints basic; Professional prints advanced.

Compose / Assign / Archive on a thread are CTAs (not desks). Starter / Professional / Enterprise tiles are the meter. Copilot ($20/seat) and Autopilot ($0.05 / conversation) are add-on meters, not a sixth desk we fold into the list.

Who it's for

Best fit: support teams who will start the 14-day Professional trial (no card), then Starter at $25/seat/month yearly when one channel type and ≤10 seats is enough, or Professional at $65 when they need omnichannel.

Pricing

Verified 2026-10-23 (Asia/Shanghai) from front.com/pricing (Billed Annually / Save 24% selected). Figures below are the printed USD tiles in that HTML.

• Starter — $25/seat/month yearly, up to 10 seats. Single channel type (email or Front Chat or SMS). Basic analytics. Public knowledge base. AI add-ons available.
• Professional — $65/seat/month yearly, up to 50 seats. Omnichannel. Macros / up to 20 automation rules. Advanced analytics. Up to 5 workspaces. SSO / SCIM. AI add-ons available.
• Enterprise — $105/seat/month (printed “most popular”). Advanced AI (Copilot / Smart QA / Smart CSAT included on the tile we fetched). Unlimited workspaces. Confirm the live quote for seat caps.
• Copilot add-on — $20/seat/month on Starter and Professional; included on Enterprise.
• Autopilot — $0.05 / $0.39 / $0.89 per conversation (printed outcome tiers).
• Trial — 14 days of Professional. No card. No permanent $0 tile.
• Onboarding — required on contracts over $25k. Wire / ACH if the annual total is over $12k.

Confirm checkout; taxes follow your location. The page we fetched was on Billed Annually. Do not invent a monthly sticker from the 24% save line.

Limitations / costs

• No permanent $0 tile. The public start is the 14-day trial, then $25 Starter yearly.
• Starter is one channel type and 10 seats. An 11th seat is Professional $65.
• A Support conversation list, not Missive’s Team Inbox. For that inbox see Missive.

Alternatives

• Missive — a Team Inbox when you want Missive’s public $, not Front Support 42.
• Intercom Fin — a Fin inbox when you want Intercom’s public $, not Starter $25.
• Chatwoot — an open-source inbox when you want Chatwoot, not Front $65.

Official tutorial

Official Front channel video: Manage your workspace & hit inbox zero (oEmbed author: Front). First-party inbox walkthrough; the Support conversation list is the cover. Inbox-zero chrome on the video is ops of Assigned to me / Shared inboxes, not generate-on-the-list. @Front / @FrontApp / @frontapp 404 — the official handle we oEmbedded is @FrontHQ.

Written path: front.com/pricing plus the new-inbox still.

Website

https://front.com

Repository

https://github.com/frontapp

Source

Catalog row curated for AI Tools Nav. Cover is Front’s official Support conversation list (Support 42 + Pierre Smith / Hector Rubio / Sophia Carpenter). Dollars checked on front.com/pricing (Starter $25/seat/mo yearly; Professional $65; Enterprise $105; Copilot $20; Autopilot from $0.05/conversation). Tutorial oEmbed author: Front.

Last verified

2026-10-23 (Asia/Shanghai) editorial check.