Intercom Fin

What it is for

Fin is Intercom’s customer agent: it answers chat, email, and voice, runs multi-step Procedures against your systems, and hands off to a human inbox with context. Use it when the job is resolve the ticket, not when you need a general chatbot builder.

It is not open source. Fin is $0.99 per outcome. Intercom seats (when you use Intercom as the helpdesk) start at Essential $29/seat/mo annual.

What makes it unique: the cover is Fin’s official Guidance UI — tone of voice, answer length, and a “Check device type” clarification with Used / Resolved / Routed stats — the controls a CX lead actually edits.

Key features

• Resolve across channels — chat, email, voice, Slack, social; Voice uses Apex Flash for low latency (fin.ai).
• Procedures that take action — update an account, refund, or read Shopify order status through API / connectors / MCP (fin.ai).
• Works on the helpdesk you have — native Intercom, plus Salesforce, Zendesk, HubSpot, Freshdesk; Fin says live in under an hour without a migration (fin.ai; Intercom pricing).
• Guidance you edit yourself — tone, answer length, and follow-up questions (cover) without filing an engineering ticket (fin.ai).
• Roles across the journey — Fin for Service, Sales, Ecommerce, and Success on one agent (fin.ai).
• Test before you ship — simulations, regression, and inspection so a Guidance change can be checked before production (fin.ai).

Who it's for

Best fit: support orgs that will pay per resolved conversation and want to keep (or adopt) Intercom / Salesforce / Zendesk.

Poor fit: teams that want a general workflow agent for internal ops, not a customer-facing inbox (Lindy).

Pricing

Verified 2026-10-22 (Asia/Shanghai) from intercom.com/pricing (annual toggle). Fin is usage. Seats are a second bill if you run Intercom as the helpdesk.

• Fin AI Agent — $0.99 per outcome. An outcome is: the customer confirms resolved, they do not ask for more help after Fin replies, or Fin finishes a Procedure (including a handoff). Once per conversation. On an existing helpdesk: no seats, no setup fee; a minimum monthly commitment applies (page example: 50 outcomes).
• Essential — $29/seat/mo + Fin $0.99. Messenger, shared inbox, public help center. 14-day trial, no card.
• Advanced — $85/seat/mo + Fin $0.99. Multiple inboxes, Workflows, private/multilingual help center, 20 Lite seats.
• Expert — $132/seat/mo + Fin $0.99. SSO, HIPAA, SLAs, multibrand, 50 Lite seats.

Add-ons we saw: Copilot $29/agent/mo annual ($35 monthly) after 10 free Copilot conversations / agent / month; Pro (Operator) from $100/mo; Proactive Support Plus $99/mo.

Limitations / costs

• $0.99 is per outcome, not per seat. A busy inbox is a usage bill even on “no seats required” Fin-only.
• Helpdesk Fin has a monthly minimum (50-outcome example). Confirm the contract.
• Intercom seats are extra if you want the inbox, not just the agent.
• Handoffs still count as an outcome when a Procedure includes them.

Alternatives

• Lindy — general Gmail / ops agents if the job is internal workflow, not a CX inbox.
• Relevance AI — build your own support agent if you do not want Intercom’s outcome meter.
• Zapier — connect a helpdesk to a model yourself if you will own the prompts.

Official tutorial

Official Fin channel video: Meet Intercom’s AI agent: Fin 2 (oEmbed author: Fin).

Written path: fin.ai plus Intercom pricing.

Website

https://fin.ai

Source

Catalog row curated for AI Tools Nav. Cover is Fin’s official Guidance still (device-type clarification). Fin $0.99/outcome. Essential $29; Advanced $85; Expert $132 / seat / mo annual. Tutorial: Meet Fin 2 on @Fin-Customer-Agent (oEmbed).

Last verified

2026-10-22 (Asia/Shanghai) editorial check.