Intercom

What it is for

Intercom is a hosted Inbox table: you open All and read named conversation rows with Open / assignee / last-updated, and Essential starts at $19/seat/month (page prints strikethrough $29, “New customers save 35%”) plus Fin $0.99/outcome. Use it when the job is a conversation table you start at a public $, not when you need a $20 chat seat. Distinct from Intercom Fin (fin.ai).

What makes it unique: the cover is Intercom’s official Inbox table (All 353 Open, Unassigned 111, Preview Userer Unassigned Open 4d, peter@examply.io Paulaula Open 5d, Pénélope Leprevost Paulaula Open 5d, 3 users Unassigned Open 5d #66, Red Diamond from Dublin Unassigned Open **6d) from the [table still](https://downloads.intercomcdn.com/i/o/tx2p130c/1256035217/83b73ae8035b3d628bd7aa9db1c3/CleanShot+2024-11-18+at+13_14_42%402x.png) on [The Inbox explained](https://www.intercom.com/help/en/articles/6258745-the-inbox-explained) — not a pricing card. The #66` / 353 Open rows themselves are ops of Inbox.

Key features

• Inbox table — User / Assignee / Status / Last updated / Ticket ID columns (cover still; help “table layout”). One desk. Cover Pénélope Leprevost / 353 Open sit here. Create new / Search columns sit here as CTAs, not a sixth desk.
• Inbox views — Your inbox / Mentions / Unassigned / All (help; official Inbox overview film). A view, not a Ticket ID cell. Cover Unassigned 111 is a count on the table.
• Messenger — the widget customers write from (pricing Essential “Messenger”). A widget, not an Inbox row.
• Help Center — the public docs site (pricing Essential “Public help center”). An article, not an Open status. Private / multilingual Help Center prints on Advanced.
• Workflows — the automation builder (pricing Advanced “Workflows automation builder”). A workflow, not a last-updated cell. Workflows print on Advanced.
• Ticketing — Ticket ID on the same table (cover #66; pricing “Shared inbox and ticketing system”). A ticket, not a user name.

Create new / Search columns on the cover are CTAs (not desks). Essential / Advanced / Expert tiles are the meter. Fin ($0.99/outcome) and Copilot ($29 yearly / $35 monthly) are AI extras, not a sixth desk we fold into Inbox.

Who it's for

Best fit: support teams who will start on Essential at $19/seat/month (strikethrough $29, new-customer 35% off) while they open a first Inbox table, then Advanced at $85/seat/month when they need workflows and multiple team Inboxes — not Expert $132 unless they need SSO / HIPAA.

Pricing

Verified 2026-10-23 (Asia/Shanghai) from intercom.com/pricing. The page listed Billed annually / Billed monthly. Cards we fetched printed Essential $19 (strikethrough $29) + Advanced $85 + Expert $132 per seat / month, and Fin $0.99/outcome. FAQ prints Copilot monthly vs yearly. 14-day trial, no card. 1 Full seat minimum.

• Essential — $19/seat/month on the card (strikethrough $29; “New customers save 35%”). Fin from $0.99/outcome. Messenger. Shared inbox and ticketing. Pre-built reports. Public help center. Unlimited live chat / support email / in-app chats (page).
• Advanced — $85/seat/month. Multiple team Inboxes. Workflows automation builder. Round-robin assignment. Private and multilingual Help Center. 20 free Lite seats.
• Expert — $132/seat/month. SSO & identity management. HIPAA. SLAs. Multibrand Messenger / Help Center. 50 free Lite seats.
• Fin AI Agent (standalone) — $0.99/outcome. No seats. FAQ: minimum monthly commitment applies (e.g. 50 outcomes). For the Fin-only listing see Intercom Fin.
• Copilot add-on — $29/agent/month yearly or $35 monthly (FAQ). 10 Copilot + 10 AI Auto-translation conversations free per agent / month.
• Pro add-on — $100/month. 500 conversations analyzed / month + 6,000 credits. Extra credits $0.01/credit (FAQ).
• Proactive Support Plus — $99/month includes 500 messages (FAQ). Posts, Checklists, Product Tours, Surveys, Series.
• Channels — WhatsApp / SMS / email campaigns / Phone are pay-as-you-use. Inbound support email is included. Do not invent a per-message $ the page did not print.

Confirm checkout; taxes follow your location. There is no Free $0 Helpdesk seat on the cards we fetched.

Limitations / costs

• Essential is a paid seat. A $0 forever Inbox seat is not a card we fetched.
• Workflows print on Advanced. Essential stays the shared inbox + public Help Center.
• An Inbox table, not Intercom Fin’s fin.ai agent desk. For that desk see Intercom Fin.

Alternatives

• Intercom Fin — the Fin agent when you want fin.ai, not Intercom’s Pénélope Leprevost Inbox row.
• Help Scout — a Search conversation list when you want Free $0 / 5 users, not Essential $19.
• Gorgias — a Ticket view when you want Starter $10 / 50 tickets, not Advanced $85.

Official tutorial

Official Fin channel video: How to use the Intercom inbox - Inbox overview (oEmbed author: Fin). First-party Intercom Inbox walkthrough; the Inbox table still is the cover. Inbox-menu chrome on the video is ops of Inbox views, not generate-on-the-row. youtube.com/c/intercominc now resolves as Fin. @Intercom as a handle did not oEmbed; the live official handle we oEmbedded is @Fin-Customer-Agent.

Written path: intercom.com/pricing plus the Inbox table still.

Website

https://www.intercom.com

Repository

https://github.com/intercom

Source

Catalog row curated for AI Tools Nav. Cover is Intercom’s official Inbox table still (All 353 Open + Pénélope Leprevost / peter@examply.io + #66). Distinct from Intercom Fin (fin.ai). Dollars checked on intercom.com/pricing (Essential $19 / strikethrough $29; Advanced $85; Expert $132; Fin $0.99/outcome; Copilot $29 / $35; Pro $100; Proactive Support Plus $99). Tutorial oEmbed author: Fin.

Last verified

2026-10-23 (Asia/Shanghai) editorial check.