Our take
Pick Crisp if support teams who will stay on Free at $0 (2 seats, 100 profiles) while they open a first Inbox list, then Mini at $45/month per workspace when they need shared email and 4 seats — not Essentials $95 unless they need 2 sub-inboxes / 10 seats, and not Plus $295 unless they need 20+ seats / ticketing. Pick Dixa if cX teams who will start on Growth at €89/agent/month while they open a first Team Hub
hosted Inbox conversation list
Best for
Crisp A conversation list you start at a public $
Dixa An omnichannel thread you start at a public € / $ footnote
Free plan
Crisp $0 · forever. 2 seats. 100 customer profiles. 0 sub-inboxes. $0 AI credits. Website chat widget. Shared inbox. Mobile apps. Chat SDKs
Dixa No free plan
Lowest paid
Crisp Additional agents $10/mo
Dixa Mim AI €0.40
Next step up
Crisp Mini $45/mo
Dixa Copilot €44/user/mo
Coding agent
Crisp
Dixa Team Hub thread
Runs where
Crisp Hosted
Dixa Hosted
Watch out
Crisp Shared email prints on Mini
Dixa Agent tiles are euro
Last checked
Crisp 2026-10-23 · crisp.chat/en/pricing
Dixa 2026-10-23 · dixa.com/pricing
support teams who will stay on Free at $0 (2 seats, 100 profiles) while they open a first Inbox list, then Mini at $45/month per workspace when they need shared email and 4 seats — not Essentials $95 unless they need 2 sub-inboxes / 10 seats, and not Plus $295 unless they need 20+ seats / ticketing.
Read the Crisp pagecX teams who will start on Growth at €89/agent/month while they open a first Team Hub thread, then Ultimate at €139 when they need the next printed agent tile — not Prime €179 unless they need the top card, and not Mim AI €0.40 / conversation unless they want usage-only AI instead of a Copilot seat (€44 / $50*).
Read the Dixa page