Our take
Pick Crisp if support teams who will stay on Free at $0 (2 seats, 100 profiles) while they open a first Inbox list, then Mini at $45/month per workspace when they need shared email and 4 seats — not Essentials $95 unless they need 2 sub-inboxes / 10 seats, and not Plus $295 unless they need 20+ seats / ticketing. Pick Intercom if support teams who will start on Essential at $19/seat/month (strikethrough $29,
Best for
Crisp A conversation list you start at a public $
Intercom A conversation table you start at a public $
Free plan
Crisp $0 · forever. 2 seats. 100 customer profiles. 0 sub-inboxes. $0 AI credits. Website chat widget. Shared inbox. Mobile apps. Chat SDKs
Intercom No free plan
Lowest paid
Crisp Additional agents $10/mo
Intercom Fin AI Agent (standalone) $0.99
Next step up
Crisp Mini $45/mo
Intercom Essential from $19/user/mo
Runs where
Crisp Hosted
Intercom Hosted
Watch out
Crisp Shared email prints on Mini
Intercom Essential is a paid seat
Last checked
Crisp 2026-10-23 · crisp.chat/en/pricing
Intercom 2026-10-23 · intercom.com/pricing
support teams who will stay on Free at $0 (2 seats, 100 profiles) while they open a first Inbox list, then Mini at $45/month per workspace when they need shared email and 4 seats — not Essentials $95 unless they need 2 sub-inboxes / 10 seats, and not Plus $295 unless they need 20+ seats / ticketing.
Read the Crisp pagesupport teams who will start on Essential at $19/seat/month (strikethrough $29, new-customer 35% off) while they open a first Inbox table, then Advanced at $85/seat/month when they need workflows and multiple team Inboxes — not Expert $132 unless they need SSO / HIPAA.
Read the Intercom page