LiveChat

What it is for

LiveChat is a hosted Chats desk: you open My chats and reply to Mark next to Details, and Essential is $19/user/month billed annually ($25 monthly / $228/yr). Use it when the job is an agent inbox you start at a public $, not when you need a $0 widget-only seat.

What makes it unique: the cover is LiveChat’s official Chats section (Chats, My chats 2 Malory / Mark, Queued 1 Marcos, Supervised 1 Roger Jane, pre-chat survey Name Mark E-mail mark@mail.com, Details mark@mail.com Toronto Ontario Canada CN Tower map, Returning visitor 15 visits 11 chats, Type a message / Send / canned responses) from How to use the Chat section — not a pricing card. The Mark row itself is ops of Chats.

Key features

• Chats / My chats — named visitor rows on the agent queue (cover still; help). One desk. Cover Malory / Mark / 2 sit here. Send sits here as a CTA, not a sixth desk.
• Queued / Supervised — waiting and watched threads on the same list (cover Marcos / Roger Jane). A queue, not a Details map.
• Pre-chat survey — Name / E-mail on the open thread (cover Mark / mark@mail.com). A survey, not a Send button.
• Details — contact, map, returning-visitor counts, group, IP / OS / browser (cover Toronto / 15 visits / Firefox). A profile, not a Queued badge.
• Composer — Type a message / Private / canned responses / emoji (cover). A reply, not a Supervised name.
• AI resolutions add-on — extra package of 50 resolutions at $49.50 (pricing). An AI extra, not a sixth desk we fold into My chats.

Send / Type a message on the cover are CTAs (not desks). Essential / Growth tiles are the meter. The $49.50 AI package is an AI extra.

Who it's for

Best fit: support teams who will start on Essential at $19/user/month billed annually ($25 monthly) while they open a first Chats desk, then Growth at $79/user/month annually ($99 monthly) when they need the next printed seat — not the $49.50 AI package unless they need 50 extra resolutions.

Pricing

Verified 2026-10-23 (Asia/Shanghai) from livechat.com/pricing. Figures below are printed USD per user.

• Essential — $19/user/month billed annually ($228/year). Monthly: $25/user/month.
• Growth — $79/user/month billed annually ($948/year). Monthly: $99/user/month.
• Extra AI resolutions (50) — $49.50 on the same page.
• No forever-free Cloud tile on the HTML we fetched. Do not invent a $0 LiveChat seat.

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Limitations / costs

• There is no printed $0 agent seat. The public start is Essential $19/user/month annually.
• Growth is $79 / $99 per user, not a workspace flat $.
• A Chats desk, not Crisp’s Inbox list. For that list see Crisp.

Alternatives

• Crisp — an Inbox list when you want Free $0 / 2 seats, not LiveChat’s Mark / Malory queue.
• Intercom — an Inbox table when you want Essential $19/seat/month, not Growth $79.
• Help Scout — a Search conversation list when you want Free $0 / 5 users, not Essential $25 monthly.
• tawk.to — an Inbox table when you want Free forever + $29 branding, not Extra AI $49.50.

Official tutorial

Official LiveChat channel video: LiveChat webinars: Progressing with LiveChat, Part 1 (oEmbed author: LiveChat). First-party product webinar; the Chats still is the cover. Agent chrome on the video is ops of Chats, not generate-on-the-Mark-row. We did not embed HelpDesk Product Demo (L9G0C-7aU8w) — that is the sister HelpDesk product.

Written path: livechat.com/pricing plus How to use the Chat section.

Website

https://www.livechat.com

Repository

https://github.com/livechat

Source

Catalog row curated for AI Tools Nav. Cover is LiveChat’s official Chats-section still (My chats Malory/Mark + Queued Marcos + Supervised Roger Jane + pre-chat survey + Toronto Details). Dollars checked on livechat.com/pricing (Essential $19 / $25 / $228; Growth $79 / $99 / $948; extra AI 50 $49.50). Tutorial oEmbed author: LiveChat.

Last verified

2026-10-23 (Asia/Shanghai) editorial check.