Chatway
Run live chat, a help center, and a BYO MCP AI agent in one inbox.
OUR TAKE
Pick Chatway for stores and small desks that will stay inside 50–1,000 conversations and buy AI credits as needed. Free is 50 conversations.
Good fit
Stores and small desks that will stay inside 50–1,000 conversations and buy AI credits as needed.
Poor fit
Teams that want Fin-style per-outcome billing on Intercom (Intercom Fin).
Free · Business $39/mo yearly · Plus $199
USD, before tax · Checked 2026-10-28 · chatway.app/pricing
OUR TAKE
Pick Chatway for stores and small desks that will stay inside 50–1,000 conversations and buy AI credits as needed. Free is 50 conversations. A busy Friday burns it.
Good fit
Stores and small desks that will stay inside 50–1,000 conversations and buy AI credits as needed.
Poor fit
Teams that want Fin-style per-outcome billing on Intercom (Intercom Fin).
Free · Business $39/mo yearly · Plus $199
USD, before tax · Checked 2026-10-28 · chatway.app/pricing
What it costs
USD, before tax · Checked 2026-10-28 · chatway.app/pricing
Free
1 seat; 50 conversations / month; 30-day history; MCP/API; AI agent available
$0
Business
( ). 2 seats; 200 conversations; unlimited history; 2 automations; 1 help center. Extra seats ( yearly)
$39/mo yearly
Plus
( yearly). 10 seats; 1,000 conversations; 15 automations; multi-widget
$199
AI credits
per AI-resolved conversation after the 10 free credits
Lowest paid
$0.50
Checked 2026-10-28·chatway.app/pricing
Before you pay
Good fit
Stores and small desks that will stay inside 50–1,000 conversations and buy AI credits as needed.
Poor fit
Teams that want Fin-style per-outcome billing on Intercom (Intercom Fin).
Watch out
Free is 50 conversations. A busy Friday burns it.
Instead, try
Crisp if shared inbox with optional AI credits; Chatbase if site-trained agents; Hobby $32 yearly
Compare Chatway with
Limits, in full
- 01
Free is 50 conversations. A busy Friday burns it.
- 02
AI is a separate $0.50 usage, not included as unlimited on Plus.
- 03
Not a phone stack
If Chatway isn't it
Why: shared inbox with optional AI credits.
Free· paid from$10/mo
Shared email prints on MiniChecked 2026-10-23·crisp.chat/en/pricing
vs Chatway
Why: site-trained agents; Hobby $32 yearly.
Paid only$32/mo yearly
$32 / $120 / $400 are yearly-billed cardsChecked 2026-10-22·chatbase.co/pricing
vs Chatway
Why: $0.99 / outcome if you already sit in Intercom.
Paid only$0.99
$0.99 is per outcome, not per seatChecked 2026-10-22·intercom.com/pricing
vs ChatwayLimits & alternatives3 limits · Crisp, Chatbase, Intercom Fin instead
Limits, in full
- 01
Free is 50 conversations. A busy Friday burns it.
- 02
AI is a separate $0.50 usage, not included as unlimited on Plus.
- 03
Not a phone stack
If Chatway isn't it
Why: shared inbox with optional AI credits.
Free· paid from$10/mo
Shared email prints on MiniChecked 2026-10-23·crisp.chat/en/pricing
vs ChatwayWhy: site-trained agents; Hobby $32 yearly.
Paid only$32/mo yearly
$32 / $120 / $400 are yearly-billed cardsChecked 2026-10-22·chatbase.co/pricing
vs ChatwayWhy: $0.99 / outcome if you already sit in Intercom.
Paid only$0.99
$0.99 is per outcome, not per seatChecked 2026-10-22·intercom.com/pricing
vs Chatway