Pick Chatway if
stores and small desks that will stay inside 50–1,000 conversations and buy AI credits as needed.
Read the Chatway pageChatway vs Intercom Fin
Our take
Pick Chatway if you're stores and small desks that will stay inside 50–1,000 conversations and buy AI credits as needed. Pick Intercom Fin if you're support orgs that will pay per resolved conversation and want to keep (or adopt) Intercom / Salesforce / Zendesk. Skip Chatway if you're on a team that want Fin-style per-outcome billing on Intercom (Intercom Fin). Skip Intercom Fin if you're on a team that want a
Best for
Chatway A widget plus tickets you can hand to Claude/ChatGPT over MCP
Intercom Fin Resolve the ticket
Free plan
Chatway $0 · 1 seat; 50 conversations / month; 30-day history; MCP/API; AI agent available
Intercom Fin No free plan
Lowest paid
Chatway AI credits $0.50
Intercom Fin Fin AI Agent $0.99
Next step up
Chatway Business $39/mo yearly
Intercom Fin Advanced $85/user/mo
Coding agent
Chatway AI Support Agent
Intercom Fin Roles across the journey
Watch out
Chatway Free is 50 conversations
Intercom Fin $0.99 is per outcome, not per seat
Last checked
Chatway 2026-10-28 · chatway.app/pricing
Intercom Fin 2026-10-22 · intercom.com/pricing
Which one, then?
Pick Intercom Fin if
support orgs that will pay per resolved conversation and want to keep (or adopt) Intercom / Salesforce / Zendesk.
Read the Intercom Fin page