Pick Chatbase if
support and Shopify teams who will pay Hobby so more than a free-start trial can run advanced models, attachments, and a second seat.
Read the Chatbase pageChatbase vs Chatway
Our take
Pick Chatbase if you're on a support and Shopify team who will pay Hobby so more than a free-start trial can run advanced models, attachments, and a second seat. Pick Chatway if you're stores and small desks that will stay inside 50–1,000 conversations and buy AI credits as needed. Skip Chatway if you're on a team that want Fin-style per-outcome billing on Intercom (Intercom Fin).
Best for
Chatbase A branded support/sales agent on your channels
Chatway A widget plus tickets you can hand to Claude/ChatGPT over MCP
Free plan
Chatbase No free plan
Chatway $0 · 1 seat; 50 conversations / month; 30-day history; MCP/API; AI agent available
Lowest paid
Chatbase Hobby $32/mo yearly
Chatway AI credits $0.50
Next step up
Chatbase Standard $120/mo yearly
Chatway Business $39/mo yearly
Coding agent
Chatbase Source trainer
Chatway AI Support Agent
Runs where
Chatbase Local or hosted
Chatway
Watch out
Chatbase $32 / $120 / $400 are yearly-billed cards
Chatway Free is 50 conversations
Last checked
Chatbase 2026-10-22 · chatbase.co/pricing
Chatway 2026-10-28 · chatway.app/pricing
Which one, then?
Pick Chatway if
stores and small desks that will stay inside 50–1,000 conversations and buy AI credits as needed.
Read the Chatway page