Pick Chatbase if
support and Shopify teams who will pay Hobby so more than a free-start trial can run advanced models, attachments, and a second seat.
Read the Chatbase pageChatbase vs Communicate
Our take
Pick Chatbase if you're on a support and Shopify team who will pay Hobby so more than a free-start trial can run advanced models, attachments, and a second seat. Pick Communicate if you're on a small support team who will pay Starter and keep a human in reach. Skip Communicate if you're on a team that need WhatsApp/Instagram as the core inbox today, or a phone pathway (Vapi).
Best for
Chatbase A branded support/sales agent on your channels
Communicate A knowledge-grounded support desk with a public monthly card
Free plan
Chatbase No free plan
Communicate No free plan
Lowest paid
Chatbase Hobby $32/mo yearly
Communicate Account activation $1
Next step up
Chatbase Standard $120/mo yearly
Communicate Starter $39
Coding agent
Chatbase Source trainer
Communicate
Runs where
Chatbase Local or hosted
Communicate
Watch out
Chatbase $32 / $120 / $400 are yearly-billed cards
Communicate The canonical /pricing HTML hides the $39 / $99 cards
Last checked
Chatbase 2026-10-22 · chatbase.co/pricing
Communicate 2026-10-28 · communicate.so/pricing
Which one, then?
Pick Communicate if
small support teams who will pay Starter and keep a human in reach.
Read the Communicate page