Our take
Pick Intercom if support teams who will start on Essential at $19/seat/month (strikethrough $29, new-customer 35% off) while they open a first Inbox table, then Advanced at $85/seat/month when they need workflows and multiple team Inboxes — not Expert $132 unless they need SSO / HIPAA. Pick Intercom Fin if support orgs that will pay per resolved conversation and want to keep (or adopt) Intercom / Salesforce /
hosted Inbox table
Best for
Intercom A conversation table you start at a public $
Intercom Fin Resolve the ticket
Free plan
Intercom No free plan
Intercom Fin No free plan
Lowest paid
Intercom Fin AI Agent (standalone) $0.99
Intercom Fin Fin AI Agent $0.99
Next step up
Intercom Essential from $19/user/mo
Intercom Fin Advanced $85/user/mo
Coding agent
Intercom
Intercom Fin Roles across the journey
Runs where
Intercom Hosted
Intercom Fin
Watch out
Intercom Essential is a paid seat
Intercom Fin $0.99 is per outcome, not per seat
Last checked
Intercom 2026-10-23 · intercom.com/pricing
Intercom Fin 2026-10-22 · intercom.com/pricing
support teams who will start on Essential at $19/seat/month (strikethrough $29, new-customer 35% off) while they open a first Inbox table, then Advanced at $85/seat/month when they need workflows and multiple team Inboxes — not Expert $132 unless they need SSO / HIPAA.
Read the Intercom pagesupport orgs that will pay per resolved conversation and want to keep (or adopt) Intercom / Salesforce / Zendesk.
Read the Intercom Fin page