Pick Chatwoot if
support teams who will pay Startups or Business so Captain credits and a help center sit above the Hacker 500-conversation cap.
Read the Chatwoot pageChatwoot vs Intercom Fin
Our take
Pick Chatwoot if support teams who will pay Startups or Business so Captain credits and a help center sit above the Hacker 500-conversation cap. Pick Intercom Fin if support orgs that will pay per resolved conversation and want to keep (or adopt) Intercom / Salesforce / Zendesk. Skip Intercom Fin if teams that want a general workflow agent for internal ops, not a customer-facing inbox (Lindy).
Best for
Chatwoot A support desk you can self-host
Intercom Fin Resolve the ticket
Free plan
Chatwoot $0 · / agent / month. Up to 2 agents; 500 conversations / month; live chat only. No voice, Captain, help center, teams, automations, or SSO. 30-day retention
Intercom Fin No free plan
Lowest paid
Chatwoot Startups $19
Intercom Fin Fin AI Agent $0.99
Next step up
Chatwoot Business $39
Intercom Fin Advanced $85/user/mo
Coding agent
Chatwoot Shared inbox
Intercom Fin Roles across the journey
Runs where
Chatwoot Local; you host it
Intercom Fin
Watch out
Chatwoot $19 / $39 are per-agent monthly Cloud cards
Intercom Fin $0.99 is per outcome, not per seat
Last checked
Chatwoot 2026-10-22 · chatwoot.com/pricing
Intercom Fin 2026-10-22 · intercom.com/pricing
Which one, then?
Pick Intercom Fin if
support orgs that will pay per resolved conversation and want to keep (or adopt) Intercom / Salesforce / Zendesk.
Read the Intercom Fin page