Our take
Pick Gorgias if shopify teams who will start on Starter at $10/month (50 tickets; monthly only) while they open a first Ticket, then Basic at $50/month yearly ($60 monthly; 300 tickets) when volume outgrows 50 — not Pro $300 yearly unless they need 2,000 tickets and revenue analytics. Pick Zendesk if teams leaving a shared inbox who will start on Support Team at $19/agent/month yearly while they open a first ticket
hosted Ticket view
Best for
Gorgias A ticket you start at a public $
Zendesk A ticket table you start at a public $
Free plan
Gorgias No free plan
Zendesk No free plan
Lowest paid
Gorgias AI Agent $0.90
Zendesk Support Team $19/mo
Next step up
Gorgias Starter $10/mo
Zendesk Suite Team $55/mo
Runs where
Gorgias Hosted
Zendesk Hosted
Watch out
Gorgias Starter is monthly-only and 50 tickets
Zendesk There is no printed $0 forever agent seat
Last checked
Gorgias 2026-10-23 · gorgias.com/pricing
Zendesk 2026-10-23 · zendesk.com/pricing
shopify teams who will start on Starter at $10/month (50 tickets; monthly only) while they open a first Ticket, then Basic at $50/month yearly ($60 monthly; 300 tickets) when volume outgrows 50 — not Pro $300 yearly unless they need 2,000 tickets and revenue analytics.
Read the Gorgias pageteams leaving a shared inbox who will start on Support Team at $19/agent/month yearly while they open a first ticket list, then Suite Team at $55 when they need omnichannel + AI Agents.
Read the Zendesk page