Our take
Pick Freshdesk if support teams who will start on the printed Growth tile at $19/agent/month yearly while they open a first Agent availability list, then Pro at $55 when they need the wider AI / helpdesk pack — not Enterprise $89 unless they need the full enterprise-grade set. Pick Gorgias if shopify teams who will start on Starter at $10/month (50 tickets; monthly only) while they open a first Ticket, then Basic at
hosted Ticket view
Best for
Freshdesk An agent table you start at a public $
Gorgias A ticket you start at a public $
Free plan
Freshdesk No free plan
Gorgias No free plan
Lowest paid
Freshdesk Growth $19/mo
Gorgias AI Agent $0.90
Next step up
Freshdesk Pro $55/mo
Gorgias Starter $10/mo
Coding agent
Freshdesk Agent availability
Gorgias
Runs where
Freshdesk Hosted
Gorgias Hosted
Watch out
Freshdesk The three printed cards start at $19 yearly
Gorgias Starter is monthly-only and 50 tickets
Last checked
Freshdesk 2026-10-23 · freshworks.com/freshdesk/pricing
Gorgias 2026-10-23 · gorgias.com/pricing
support teams who will start on the printed Growth tile at $19/agent/month yearly while they open a first Agent availability list, then Pro at $55 when they need the wider AI / helpdesk pack — not Enterprise $89 unless they need the full enterprise-grade set.
Read the Freshdesk pageshopify teams who will start on Starter at $10/month (50 tickets; monthly only) while they open a first Ticket, then Basic at $50/month yearly ($60 monthly; 300 tickets) when volume outgrows 50 — not Pro $300 yearly unless they need 2,000 tickets and revenue analytics.
Read the Gorgias page