Our take
Pick Gorgias if shopify teams who will start on Starter at $10/month (50 tickets; monthly only) while they open a first Ticket, then Basic at $50/month yearly ($60 monthly; 300 tickets) when volume outgrows 50 — not Pro $300 yearly unless they need 2,000 tickets and revenue analytics. Pick tawk.to if small teams who will stay on Free forever while they open a first Inbox table, then pay $29/month when they need to
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Gorgias A ticket you start at a public $
tawk.to An inbox you start at $0
Free plan
Gorgias No free plan
tawk.to $0 · messaging inbox, chats, tickets. Keeps “Powered by tawk.to” until you buy branding
Lowest paid
Gorgias AI Agent $0.90
tawk.to Remove branding $29/mo
Next step up
Gorgias Starter $10/mo
tawk.to
Coding agent
Gorgias
tawk.to Agent + Tab inside the editor
Runs where
Gorgias Hosted
tawk.to Hosted
Watch out
Gorgias Starter is monthly-only and 50 tickets
tawk.to Free keeps the tawk.to badge
Last checked
Gorgias 2026-10-23 · gorgias.com/pricing
tawk.to 2026-10-23 · tawk.to/pricing
shopify teams who will start on Starter at $10/month (50 tickets; monthly only) while they open a first Ticket, then Basic at $50/month yearly ($60 monthly; 300 tickets) when volume outgrows 50 — not Pro $300 yearly unless they need 2,000 tickets and revenue analytics.
Read the Gorgias pagesmall teams who will stay on Free forever while they open a first Inbox table, then pay $29/month when they need to remove “Powered by tawk.to” or start AI Assist — not $1/hour hired agents unless they want tawk.to to staff the desk.
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