Our take
Pick Gorgias if shopify teams who will start on Starter at $10/month (50 tickets; monthly only) while they open a first Ticket, then Basic at $50/month yearly ($60 monthly; 300 tickets) when volume outgrows 50 — not Pro $300 yearly unless they need 2,000 tickets and revenue analytics. Pick Intercom if support teams who will start on Essential at $19/seat/month (strikethrough $29, new-customer 35% off) while they
Best for
Gorgias A ticket you start at a public $
Intercom A conversation table you start at a public $
Free plan
Gorgias No free plan
Intercom No free plan
Lowest paid
Gorgias AI Agent $0.90
Intercom Fin AI Agent (standalone) $0.99
Next step up
Gorgias Starter $10/mo
Intercom Essential from $19/user/mo
Runs where
Gorgias Hosted
Intercom Hosted
Watch out
Gorgias Starter is monthly-only and 50 tickets
Intercom Essential is a paid seat
Last checked
Gorgias 2026-10-23 · gorgias.com/pricing
Intercom 2026-10-23 · intercom.com/pricing
shopify teams who will start on Starter at $10/month (50 tickets; monthly only) while they open a first Ticket, then Basic at $50/month yearly ($60 monthly; 300 tickets) when volume outgrows 50 — not Pro $300 yearly unless they need 2,000 tickets and revenue analytics.
Read the Gorgias pagesupport teams who will start on Essential at $19/seat/month (strikethrough $29, new-customer 35% off) while they open a first Inbox table, then Advanced at $85/seat/month when they need workflows and multiple team Inboxes — not Expert $132 unless they need SSO / HIPAA.
Read the Intercom page