Our take
Pick Gorgias if shopify teams who will start on Starter at $10/month (50 tickets; monthly only) while they open a first Ticket, then Basic at $50/month yearly ($60 monthly; 300 tickets) when volume outgrows 50 — not Pro $300 yearly unless they need 2,000 tickets and revenue analytics. Pick Help Scout if support teams who will stay on Free at $0 (5 users, 1 Inbox, 1 Docs site) while they open a first Search list,
hosted Ticket view
hosted Search conversation list
Best for
Gorgias A ticket you start at a public $
Help Scout A conversation table you start at a public $
Free plan
Gorgias No free plan
Help Scout $0 · 5 users. 1 Inbox. 1 Docs site. 100 contacts/month. 10 saved replies. 10 tags. 10 Docs articles. 1 Beacon. Integrations limited to 1. No card (FAQ)
Lowest paid
Gorgias AI Agent $0.90
Help Scout Extra Inboxes $10/mo
Next step up
Gorgias Starter $10/mo
Help Scout Extra Docs sites $20/mo
Runs where
Gorgias Hosted
Help Scout Hosted
Watch out
Gorgias Starter is monthly-only and 50 tickets
Help Scout Free is 1 Inbox and 100 contacts/month
Last checked
Gorgias 2026-10-23 · gorgias.com/pricing
Help Scout 2026-10-23 · helpscout.com/pricing
shopify teams who will start on Starter at $10/month (50 tickets; monthly only) while they open a first Ticket, then Basic at $50/month yearly ($60 monthly; 300 tickets) when volume outgrows 50 — not Pro $300 yearly unless they need 2,000 tickets and revenue analytics.
Read the Gorgias pagesupport teams who will stay on Free at $0 (5 users, 1 Inbox, 1 Docs site) while they open a first Search list, then Standard at $25/user/month yearly when they need multiple Inboxes and live chat — not Plus $45 unless they need advanced workflows / a customer portal, and not Pro $75 unless they need SSO / HIPAA.
Read the Help Scout page