Pick incident.io if
on-call teams who will stay on Basic Free forever while they open a first Insights hours table, then buy Team at $19 / user / month ($15 yearly) when they want multi-team on-call and workflows.
Read the incident.io pageincident.io vs PagerDuty
Our take
Pick incident.io if on-call teams who will stay on Basic Free forever while they open a first Insights hours table, then buy Team at $19 / user / month ($15 yearly) when they want multi-team on-call and workflows. Pick PagerDuty if on-call teams who will stay on Incident Management Free at $0 (5 users, 1 schedule, 1 escalation policy, 100 SMS/phone notifications) while they open a first Timeline, then Professional
Best for
incident.io Incidents, on-call, and time-spent you start at $0
PagerDuty An on-call timeline you bill at a public $
Free plan
incident.io No free plan
PagerDuty $0 · / year. 5 users. 1 on-call schedule. 1 escalation policy. 100 SMS/phone notifications / month
Lowest paid
incident.io Team $19
PagerDuty Reliability Platform Starter $2/yr
Next step up
incident.io On-call (standalone row) $20
PagerDuty Incident Management Professional $21/mo yearly
Runs where
incident.io Hosted
PagerDuty Hosted
Watch out
incident.io Basic Free is single-team on-call
PagerDuty Free is 5 users and 1 schedule
Last checked
incident.io 2026-10-23 · incident.io/pricing
PagerDuty 2026-10-23 · pagerduty.com/pricing
Which one, then?
Pick PagerDuty if
on-call teams who will stay on Incident Management Free at $0 (5 users, 1 schedule, 1 escalation policy, 100 SMS/phone notifications) while they open a first Timeline, then Professional at $21 / user / month billed annually.
Read the PagerDuty page