Our take
Pick FireHydrant if on-call teams who will stay on Free (10 responders, 2 runbooks) while they open a first Timeline, then buy Pro at $25 / responder / month billed annually when they want a service catalog and unlimited public status pages. Pick incident.io if on-call teams who will stay on Basic Free forever while they open a first Insights hours table, then buy Team at $19 / user / month ($15 yearly) when they
Best for
FireHydrant Command-center notes you start at $0
incident.io Incidents, on-call, and time-spent you start at $0
Free plan
FireHydrant No free plan
incident.io No free plan
Lowest paid
FireHydrant Pro $25/mo yearly
incident.io Team $19
Next step up
FireHydrant
incident.io On-call (standalone row) $20
Runs where
FireHydrant Hosted
incident.io Hosted
Watch out
FireHydrant Free is 10 responders and 2 runbooks
incident.io Basic Free is single-team on-call
Last checked
FireHydrant 2026-10-23 · firehydrant.com/pricing
incident.io 2026-10-23 · incident.io/pricing
on-call teams who will stay on Free (10 responders, 2 runbooks) while they open a first Timeline, then buy Pro at $25 / responder / month billed annually when they want a service catalog and unlimited public status pages.
Read the FireHydrant pageon-call teams who will stay on Basic Free forever while they open a first Insights hours table, then buy Team at $19 / user / month ($15 yearly) when they want multi-team on-call and workflows.
Read the incident.io page
