FireHydrant

What it is for

FireHydrant is a hosted incident desk: you open an incident Timeline, and Free exists for up to 10 responders. Use it when the job is command-center notes you start at $0, not when you need a $20 chat seat.

What makes it unique: the cover is the official FireHydrant Incident Timeline (John Doe / Bob Ross notes on IAM 404s, task “Verify any recent changes”, responders Bob Ross + John Doe) from the docs still — not a pricing card. The notes themselves are ops of Timeline. FireHydrant bills per responder, not a chat seat.

Key features

• Incidents — a SEV you declare (docs; pricing). One incident. Cover IAM 404 description sits here.
• Timeline — the running notes and tasks on that incident (cover still; docs). A timeline, not an incident. Cover 9:50–9:52 notes sit here.
• Runbooks — an automation you attach (pricing 2 runbooks on Free / 5 on Pro). A runbook, not a timeline.
• Signals / Alerts — the inbound page that can open an incident (docs). An alert, not a runbook.
• Catalog — services and functionalities you mark impacted (pricing Service catalog on Pro). A catalog entry, not an alert.

The Slack / Teams chatbot is a channel — we do not use a Slack compose card as the cover. Free / Pro tiles are the meter. Analytics charts are ops of Incidents.

Who it's for

Best fit: on-call teams who will stay on Free (10 responders, 2 runbooks) while they open a first Timeline, then buy Pro at $25 / responder / month billed annually when they want a service catalog and unlimited public status pages.

Pricing

Verified 2026-10-23 (Asia/Shanghai) from firehydrant.com/pricing. Tiles print Free / Pro $25 / responder / month, billed annually / Enterprise Custom.

• Free — $0 (Start free trial on the tile). Up to 10 responders. 2 runbooks. Slack & Teams chatbot. 1 public status page. 3 integrations.
• Pro — $25 / responder / month, billed annually. 5 runbooks. Unlimited public status pages. Service catalog. 10 custom fields. 5 integrations. Retrospective template.
• Enterprise — Custom. Viewer licenses, unlimited runbooks, private incidents, FireHydrant AI. Do not invent an Enterprise dollar.

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Limitations / costs

• Free is 10 responders and 2 runbooks. An 11th responder is Pro at $25 / responder / month yearly.
• Pro $25 is billed annually on the tile. Confirm Monthly before you budget a month-to-month card.
• An incident desk, not a dependency scanner. For incident.io’s $0 / $19 tiles see incident.io. For Rootly see Rootly.

Alternatives

• incident.io — Insights hours when you want incident.io’s $0 / $19 / $25 tiles, not FireHydrant’s $25-yearly Pro.
• Rootly — incident runbooks when you already live in Rootly.
• Better Stack — uptime + on-call when the job starts at a ping, not a Timeline note.

Official tutorial

Official FireHydrant channel video: FireHydrant 4-Minute Demo (oEmbed author: FireHydrant). First-party product demo; the Timeline still is the cover. Slack cards on other stills are a channel, not the cover.

Written path: firehydrant.com/pricing plus the Timeline still.

Website

https://firehydrant.com

Repository

https://github.com/firehydrant

Source

Catalog row curated for AI Tools Nav. Cover is the official FireHydrant Incident Timeline from the docs still. Dollars checked on firehydrant.com/pricing (Free $0 / 10 responders; Pro $25/responder/mo yearly; Enterprise custom). Tutorial oEmbed author: FireHydrant.

Last verified

2026-10-23 (Asia/Shanghai) editorial check.