incident.io

What it is for

incident.io is a hosted incident-response desk: you open Insights, and Basic is Free forever. Use it when the job is incidents, on-call, and time-spent you start at $0, not when you need a $20 chat seat.

What makes it unique: the cover is the official incident.io Insights → time spent desk (Executives / Platform / Customer Success / Product Development hours, Platform 18h 4m, Executives 19h 5m, Jul–Sep bars) from the docs still — not a pricing card. The hours themselves are ops of Insights. incident.io bills per user, not a chat seat.

Key features

• Incidents — a declared event you run (docs; pricing). One incident. Slack / Teams native declare sits here. At-a-glance 804 incidents sit here.
• Catalog — the service / team graph an incident attaches to (docs). A catalog entry, not an incident. Custom fields you bind to a type sit here.
• Insights — the dashboard that totals time and severity (cover still; docs). A dashboard, not a catalog. Cover team hours and the Jul–Sep bars sit here.
• On-call — the roster and escalation you page (pricing On-call). A roster, not an insight. Team add-on $10 / user / month; Pro add-on $20.
• Workflows — an automation you attach to an incident (pricing Workflows on Team+). A workflow, not a roster. Post-incident / postmortem steps sit here.

The API / Terraform is install. Basic / Team / Pro tiles are the meter. Slack and Teams are channels, not a sixth desk — we do not use a Slack compose card as the cover.

Who it's for

Best fit: on-call teams who will stay on Basic Free forever while they open a first Insights hours table, then buy Team at $19 / user / month ($15 yearly) when they want multi-team on-call and workflows.

Pricing

Verified 2026-10-23 (Asia/Shanghai) from incident.io/pricing. Tiles print Basic Free Forever / Team $19 / user / month (annual $15) / Pro $25 / user / month / Enterprise Let’s talk.

• Basic — Free forever. Slack or Microsoft Teams native incident response. Single-team on-call. Status page. Essential incident automation.
• Team — $19 / user / month. Annual $15. All-in-one incident management for smaller teams. Multi-team on-call and alerting. Workflows. On-call add-on +$10 / user / month.
• Pro — $25 / user / month. Everything in Team, plus post-incident process and postmortems, private incidents and policies. On-call add-on +$20 / user / month.
• On-call (standalone row) — $20 / user / month on the compare table we fetched.
• Enterprise — Custom proposal. Advanced access control and multiple environments. Do not invent an Enterprise dollar.

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Limitations / costs

• Basic Free is single-team on-call. A second team’s roster is Team at $19 / user / month (or $15 yearly).
• On-call is an add-on dollar on Team / Pro. The Insights cover is included; the pager may not be.
• An incident desk, not a dependency scanner. For Socket’s $0 / $25 scans see Socket. For Rootly’s incident tile see Rootly.

Alternatives

• Rootly — incident response when you want Rootly’s runbooks, not incident.io’s $0 / $19 / $25 tiles.
• Better Stack — uptime + on-call when the job starts at a status ping, not an Insights hours table.
• Checkly — synthetic checks when you want a monitor, not an incident commander.

Official tutorial

Official incident.io channel video: incident.io full platform walkthrough (oEmbed author: incident-io). First-party platform walkthrough; the Insights hours still is the cover. Slack declare on other stills is a channel, not the cover.

Written path: incident.io/pricing plus the Insights still.

Website

https://incident.io

Repository

https://github.com/incident-io

Source

Catalog row curated for AI Tools Nav. Cover is the official incident.io Insights hours table from the docs still. Dollars checked on incident.io/pricing (Basic Free; Team $19/user/mo or $15 yearly; Pro $25; On-call +$10 / +$20). Tutorial oEmbed author: incident-io.

Last verified

2026-10-23 (Asia/Shanghai) editorial check.