PagerDuty

What it is for

PagerDuty is a hosted Incident Timeline desk: you read who reopened a page, and Incident Management Free is $0. Use it when the job is an on-call timeline you bill at a public $, not when you need a $20 chat seat.

What makes it unique: the cover is PagerDuty’s official Incident Timeline (Alerts, Status Updates, Timeline, Jan 28 2026 rows for Casey Bennett / Mark Phillips) from the docs still — not a pricing card. The rows themselves are ops of Timeline. PagerDuty bills $0 / $21 per user (annual) or a $2,800 / year platform Starter, not a chat seat.

Key features

• Incident Timeline — activity rows on one incident (cover still; docs). One desk. Cover Jan 28 2026 / Casey Bennett / Mark Phillips sit here.
• Alerts / Status Updates — sibling tabs on the same chrome (docs). A tab, not Timeline. Cover Alerts sits here.
• On-call + escalation — 1 schedule / 1 policy on Free (pricing). A schedule, not the timeline.
• Incident Management Professional — $21 / user / month annual or $25 monthly (pricing). The IM meter.
• Reliability Platform Starter — $2,800 / year platform fee, 10 seats (pricing). A platform meter, not Timeline.

The Filter timeline control on the cover is the same Timeline pipeline (not a sixth desk). Free / Professional tiles are the meter. Platform Starter $2,800 / year is the extra meter, not a desk we fold into Timeline.

Who it's for

Best fit: on-call teams who will stay on Incident Management Free at $0 (5 users, 1 schedule, 1 escalation policy, 100 SMS/phone notifications) while they open a first Timeline, then Professional at $21 / user / month billed annually.

Pricing

Verified 2026-10-23 (Asia/Shanghai) from pagerduty.com/pricing. Incident Management tiles print Free $0 per year and Professional $21 / user / month (annual; $25 monthly). Reliability Platform tiles print Starter $2,800 / year, Essential $12,000 / year, Plus $48,000 / year, Ultimate custom.

• Incident Management Free — $0 / year. 5 users. 1 on-call schedule. 1 escalation policy. 100 SMS/phone notifications / month.
• Incident Management Professional — $21 / user / month billed annually ($25 monthly).
• Reliability Platform Starter — $2,800 platform fee per year. 10 seats. 5,000 Signal Intelligence Events. 1,000 AI actions.

Confirm checkout; taxes follow your location. Credit packs are quote cards on the same page.

Limitations / costs

• Free is 5 users and 1 schedule. A second team is Professional or the platform fee.
• A Timeline desk, not incident.io’s incident home. For incident.io see incident.io.

Alternatives

• incident.io — incident home when you want incident.io’s public $, not PagerDuty’s Timeline.
• FireHydrant — incident / SEV desk when you want FireHydrant’s public $, not $21 / user.

Official tutorial

Official PagerDuty Inc. channel video: The PagerDuty Operations Cloud | Strategic Overview (oEmbed author: PagerDuty Inc.). First-party platform overview; the Timeline still is the cover. Operations Cloud on the video is a second desk, not generate-on-Timeline.

Written path: pagerduty.com/pricing plus the Timeline cover.

Website

https://www.pagerduty.com

Repository

https://github.com/PagerDuty

Source

Catalog row curated for AI Tools Nav. Cover is PagerDuty’s official Incident Timeline still (Jan 28 2026 / Casey Bennett / Mark Phillips). Dollars checked on pagerduty.com/pricing (IM Free $0; Professional $21/user annual / $25 monthly; Platform Starter $2,800/year). Tutorial oEmbed author: PagerDuty Inc.

Last verified

2026-10-23 (Asia/Shanghai) editorial check.