Pick Front if
support teams who will start the 14-day Professional trial (no card), then Starter at $25/seat/month yearly when one channel type and ≤10 seats is enough, or Professional at $65 when they need omnichannel.
Read the Front pageFront vs Help Scout
Our take
Pick Front if support teams who will start the 14-day Professional trial (no card), then Starter at $25/seat/month yearly when one channel type and ≤10 seats is enough, or Professional at $65 when they need omnichannel. Pick Help Scout if support teams who will stay on Free at $0 (5 users, 1 Inbox, 1 Docs site) while they open a first Search list, then Standard at $25/user/month yearly when they need multiple
Help Scout
hosted Search conversation list
Best for
Front An inbox list you start at a public $
Help Scout A conversation table you start at a public $
Free plan
Front No free plan
Help Scout $0 · 5 users. 1 Inbox. 1 Docs site. 100 contacts/month. 10 saved replies. 10 tags. 10 Docs articles. 1 Beacon. Integrations limited to 1. No card (FAQ)
Lowest paid
Front Autopilot $0.05
Help Scout Extra Inboxes $10/mo
Next step up
Front Copilot add-on $20/user/mo
Help Scout Extra Docs sites $20/mo
Runs where
Front Hosted
Help Scout Hosted
Watch out
Front No permanent $0 tile
Help Scout Free is 1 Inbox and 100 contacts/month
Last checked
Front 2026-10-23 · front.com/pricing
Help Scout 2026-10-23 · helpscout.com/pricing
Which one, then?
Pick Help Scout if
support teams who will stay on Free at $0 (5 users, 1 Inbox, 1 Docs site) while they open a first Search list, then Standard at $25/user/month yearly when they need multiple Inboxes and live chat — not Plus $45 unless they need advanced workflows / a customer portal, and not Pro $75 unless they need SSO / HIPAA.
Read the Help Scout page