Our take
Pick Freshdesk if support teams who will start on the printed Growth tile at $19/agent/month yearly while they open a first Agent availability list, then Pro at $55 when they need the wider AI / helpdesk pack — not Enterprise $89 unless they need the full enterprise-grade set. Pick Zendesk if teams leaving a shared inbox who will start on Support Team at $19/agent/month yearly while they open a first ticket list,
Best for
Freshdesk An agent table you start at a public $
Zendesk A ticket table you start at a public $
Free plan
Freshdesk No free plan
Zendesk No free plan
Lowest paid
Freshdesk Growth $19/mo
Zendesk Support Team $19/mo
Next step up
Freshdesk Pro $55/mo
Zendesk Suite Team $55/mo
Coding agent
Freshdesk Agent availability
Zendesk
Runs where
Freshdesk Hosted
Zendesk Hosted
Watch out
Freshdesk The three printed cards start at $19 yearly
Zendesk There is no printed $0 forever agent seat
Last checked
Freshdesk 2026-10-23 · freshworks.com/freshdesk/pricing
Zendesk 2026-10-23 · zendesk.com/pricing
support teams who will start on the printed Growth tile at $19/agent/month yearly while they open a first Agent availability list, then Pro at $55 when they need the wider AI / helpdesk pack — not Enterprise $89 unless they need the full enterprise-grade set.
Read the Freshdesk pageteams leaving a shared inbox who will start on Support Team at $19/agent/month yearly while they open a first ticket list, then Suite Team at $55 when they need omnichannel + AI Agents.
Read the Zendesk page
