Our take
Pick Dovetail if research / product teams who will stay on Free at $0 / user / month (one channel, one project, Chat) while they open a first interview grid, then talk to sales for Enterprise when they need unlimited projects, channels, and dashboards. Pick Featurebase if support / product teams who will stay on Free forever (1 seat, AI not supported) while they open a first Inbox thread, then buy Growth at $29 /
Best for
Dovetail Interview clips you file in a project
Featurebase Customer threads you start at $0
Free plan
Dovetail $0 · / user / month. No card. One channel. One project. Chat against that project. AI summaries inside the single project
Featurebase $0 · forever, 1 seat. Live chat, unified inbox, ticketing, mobile app on the Free copy. AI not supported
Lowest paid
Dovetail Not published by the vendor
Featurebase Growth $29/mo yearly
Next step up
Dovetail
Featurebase Professional $59/mo yearly
Runs where
Dovetail Hosted
Featurebase Hosted
Watch out
Dovetail Free is one project and one channel
Featurebase Free is 1 seat and no AI
Last checked
Dovetail 2026-10-23 · dovetail.com/pricing
Featurebase 2026-10-23 · featurebase.app/pricing
research / product teams who will stay on Free at $0 / user / month (one channel, one project, Chat) while they open a first interview grid, then talk to sales for Enterprise when they need unlimited projects, channels, and dashboards.
Read the Dovetail pagesupport / product teams who will stay on Free forever (1 seat, AI not supported) while they open a first Inbox thread, then buy Growth at $29 / seat / month billed yearly (or Professional $59 / Enterprise $99).
Read the Featurebase page
