Featurebase

What it is for

Featurebase is a hosted support-inbox desk: you open Inbox, and Free is forever for 1 seat. Use it when the job is customer threads you start at $0, not when you need a $20 chat seat.

What makes it unique: the cover is the official Featurebase Inbox (Dan Fox, auto-reply + earth clip, Posts Deposit not showing up, assignee John Steezy / Developers) from product help — not a pricing card. The thread itself is ops of Inbox. Featurebase bills Free forever or $29 / $59 / $99 per seat / month billed yearly, not a chat seat.

Key features

• Inbox — a customer conversation you assign (help; help desk). One thread. Cover Dan Fox and Deposit not showing up sit here.
• Feedback — a public idea you collect (help). Feedback, not an inbox thread. Votes sit here.
• Changelog — a shipped note you publish (help). A changelog, not a feedback post. Releases sit here.
• Help Center — docs you publish (help). A help site, not a changelog. Articles sit here.
• Surveys — a CSAT / survey you run (help). A survey, not a help article. Scores sit here.

AI Agent / Copilot on paid tiles is a composer (and meters at $0.49 per AI resolution — not a sixth desk). Free / Growth tiles are the meter.

Who it's for

Best fit: support / product teams who will stay on Free forever (1 seat, AI not supported) while they open a first Inbox thread, then buy Growth at $29 / seat / month billed yearly (or Professional $59 / Enterprise $99).

Pricing

Verified 2026-10-23 (Asia/Shanghai) from featurebase.app/pricing. The page prints Free / Forever / 1 seat and Growth $29 / seat / month, Professional $59 / seat / month, Enterprise $99 / seat / month, all billed yearly, plus $0.49 per AI resolution on the paid tiles.

• Free — forever, 1 seat. Live chat, unified inbox, ticketing, mobile app on the Free copy. AI not supported.
• Growth — $29 / seat / month, billed yearly. Feedback included. $0.49 per AI resolution.
• Professional — $59 / seat / month, billed yearly. Feedback included. $0.49 per AI resolution.
• Enterprise — $99 / seat / month, billed yearly. Feedback included. $0.49 per AI resolution.

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Limitations / costs

• Free is 1 seat and no AI. A second agent is the $29 Growth tile.
• $29 / $59 / $99 are billed yearly. Do not invent a month-to-month seat the page did not print.
• An inbox + feedback desk, not a research archive. For Canny’s Ideas list see Canny. For Dovetail see Dovetail.

Alternatives

• Canny — MRR-scored ideas when you want Canny’s $0 / $79 Ideas list, not Featurebase’s Inbox.
• Dovetail — research projects when you want Dovetail’s interview grid, not Featurebase’s Dan Fox thread.
• Plain — support threads when you want Plain’s $45 inbox, not Featurebase’s Free / $29 seat.

Official tutorial

Official Featurebase channel video: Featurebase | Feedback Portal setup (oEmbed author: Featurebase). First-party portal walkthrough; the Inbox still is the cover. Feedback on the video is a second desk, not generate-on-Inbox.

Written path: featurebase.app/pricing plus the Inbox still and Support your customers.

Website

https://www.featurebase.app

Repository

https://github.com/featurebaseapp

Source

Catalog row curated for AI Tools Nav. Cover is the official Featurebase Inbox (Dan Fox / Deposit not showing up) from product help. Dollars checked on featurebase.app/pricing (Free forever 1 seat; Growth $29/seat/mo yearly; Professional $59; Enterprise $99; AI $0.49/resolution). Tutorial oEmbed author: Featurebase.

Last verified

2026-10-23 (Asia/Shanghai) editorial check.