Our take
Pick Dixa if cX teams who will start on Growth at €89/agent/month while they open a first Team Hub thread, then Ultimate at €139 when they need the next printed agent tile — not Prime €179 unless they need the top card, and not Mim AI €0.40 / conversation unless they want usage-only AI instead of a Copilot seat (€44 / $50*). Pick Intercom if support teams who will start on Essential at $19/seat/month (strikethrough
hosted Inbox table
Best for
Dixa An omnichannel thread you start at a public € / $ footnote
Intercom A conversation table you start at a public $
Free plan
Dixa No free plan
Intercom No free plan
Lowest paid
Dixa Mim AI €0.40
Intercom Fin AI Agent (standalone) $0.99
Next step up
Dixa Copilot €44/user/mo
Intercom Essential from $19/user/mo
Coding agent
Dixa Team Hub thread
Intercom
Runs where
Dixa Hosted
Intercom Hosted
Watch out
Dixa Agent tiles are euro
Intercom Essential is a paid seat
Last checked
Dixa 2026-10-23 · dixa.com/pricing
Intercom 2026-10-23 · intercom.com/pricing
cX teams who will start on Growth at €89/agent/month while they open a first Team Hub thread, then Ultimate at €139 when they need the next printed agent tile — not Prime €179 unless they need the top card, and not Mim AI €0.40 / conversation unless they want usage-only AI instead of a Copilot seat (€44 / $50*).
Read the Dixa pagesupport teams who will start on Essential at $19/seat/month (strikethrough $29, new-customer 35% off) while they open a first Inbox table, then Advanced at $85/seat/month when they need workflows and multiple team Inboxes — not Expert $132 unless they need SSO / HIPAA.
Read the Intercom page