Our take
Pick Dixa if cX teams who will start on Growth at €89/agent/month while they open a first Team Hub thread, then Ultimate at €139 when they need the next printed agent tile — not Prime €179 unless they need the top card, and not Mim AI €0.40 / conversation unless they want usage-only AI instead of a Copilot seat (€44 / $50*). Pick Help Scout if support teams who will stay on Free at $0 (5 users, 1 Inbox, 1 Docs site)
hosted Search conversation list
Best for
Dixa An omnichannel thread you start at a public € / $ footnote
Help Scout A conversation table you start at a public $
Free plan
Dixa No free plan
Help Scout $0 · 5 users. 1 Inbox. 1 Docs site. 100 contacts/month. 10 saved replies. 10 tags. 10 Docs articles. 1 Beacon. Integrations limited to 1. No card (FAQ)
Lowest paid
Dixa Mim AI €0.40
Help Scout Extra Inboxes $10/mo
Next step up
Dixa Copilot €44/user/mo
Help Scout Extra Docs sites $20/mo
Coding agent
Dixa Team Hub thread
Help Scout
Runs where
Dixa Hosted
Help Scout Hosted
Watch out
Dixa Agent tiles are euro
Help Scout Free is 1 Inbox and 100 contacts/month
Last checked
Dixa 2026-10-23 · dixa.com/pricing
Help Scout 2026-10-23 · helpscout.com/pricing
cX teams who will start on Growth at €89/agent/month while they open a first Team Hub thread, then Ultimate at €139 when they need the next printed agent tile — not Prime €179 unless they need the top card, and not Mim AI €0.40 / conversation unless they want usage-only AI instead of a Copilot seat (€44 / $50*).
Read the Dixa pagesupport teams who will stay on Free at $0 (5 users, 1 Inbox, 1 Docs site) while they open a first Search list, then Standard at $25/user/month yearly when they need multiple Inboxes and live chat — not Plus $45 unless they need advanced workflows / a customer portal, and not Pro $75 unless they need SSO / HIPAA.
Read the Help Scout page