HubSpot - AI Tools Nav

What it is for

HubSpot is a hosted Conversations inbox search: you open Search Support Inbox and read named email rows, and Smart CRM is $0/seat (no card). Use it when the job is an inbox search you start at a public $, not when you need a $20 chat seat.

What makes it unique: the cover is HubSpot’s official Conversations inbox search (Search Support Inbox, Displaying 2 results, Rachel Green Feb 28, Ross Geller Checking in / Hey Ross, How are you? Feb 27, Status Open, Channel Email, Assignee Jacqui Fleury, Date 02/01/2025–02/28/2025) from the filter still on A guide to the conversations inbox — not a pricing card. The Ross Geller row itself is ops of Conversations inbox.

Key features

Conversations inbox search — status / channel / assignee / date filters over named threads (cover still; help). One desk. Cover Ross Geller Checking in / 2 results sit here. Search / Clear all sit here as CTAs, not a sixth desk.
Inbox views — Unassigned / Assigned to me / All open / Chat / Email (help “Views”). A view, not a Feb 27 cell. Cover Status Open is a filter on Search.
Reply composer — the reply you send on a thread (help). A reply, not a search row.
Contact sidebar — About this contact / Companies / Tickets on the open thread (sidebar still Rachel Green Companies 1 / Other tickets 3). A CRM pane, not an inbox subject.
Channels — team email, live chat, Messenger, forms, calls (help). A channel, not a Checking in cell.
Smart CRM — the contact record the inbox writes (pricing Free $0/seat). A CRM, not a search filter.

Search / Clear all / Hide filtered on the cover are CTAs (not desks). Free / Starter / Professional tiles are the meter. Customer Agent / HubSpot Credits ($10 / 1,000) are AI extras, not a sixth desk we fold into Search.

Who it's for

Best fit: ops teams who will stay on Smart CRM at $0/seat while they open a first Conversations inbox search, then Starter at $15/month per seat when they need a paid hub — not Professional $50 unless they need multiple inboxes (Professional / Enterprise).

Pricing

Verified 2026-10-23 (Asia/Shanghai) from hubspot.com/products/crm pricing cards. Figures below are the printed USD per seat / month “Starts at” tiles. The Starter line prints an asterisk; the HTML we fetched did not expand a yearly vs monthly pair for Starter / Professional / Enterprise. Do not invent a yearly seat $. Service Hub’s dedicated pricing page failed to load cards in our fetch — quote the CRM page.

Smart CRM (Free) — $0/seat. No card. Schema: “HubSpot CRM is free to use with no credit card required. Priced per seat at $0.” Conversations inbox: all products and plans (help).
Starter — starts at $15/month per seat*.
Professional — starts at $50/month per seat.
Enterprise — starts at $75/month per seat.
HubSpot Credits — optional pack of 1,000 credits for $10/month (schema on the same CRM page).
Multiple conversations inboxes — Professional or Enterprise (help “Create a new inbox”).
Help desk vs inbox — accounts created after 1 Apr 2024 cannot create tickets from inbox channels; use Help Desk (help note).

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Limitations / costs

The $15 / $50 / $75 cards are “Starts at” per seat / month. Do not invent a yearly column the CRM page did not print.
Multiple inboxes print on Professional. Free / Starter stay the default inbox.
A Conversations inbox search, not Intercom’s Inbox table. For that table see Intercom.

Alternatives

Intercom — an Inbox table when you want Essential $19/seat/month, not HubSpot’s Ross Geller Checking in.
Help Scout — a Search conversation list when you want Free $0 / 5 users, not Starter $15.
Gorgias — a Ticket view when you want Starter $10 / 50 tickets, not Professional $50.

Official tutorial

Official HubSpot Marketing channel video: How to Build Your First AI Agent (Step-by-step Tutorial) (oEmbed author: HubSpot Marketing). First-party HubSpot how-to; the Conversations inbox search still is the cover. Customer Agent chrome on the video is ops of AI extras, not generate-on-the-Search-row. @HubSpot / @hubspot 404’d; the live official handle we oEmbedded is @HubSpotMarketing. A Conversations Inbox setup film oEmbedded as HubSpot Hacks (third-party) — not used.

Written path: hubspot.com/products/crm plus the filter still.

Website

https://www.hubspot.com

Repository

https://github.com/HubSpot

Source

Catalog row curated for AI Tools Nav. Cover is HubSpot’s official Conversations inbox search still (Rachel Green / Ross Geller Checking in + Displaying 2 results + Jacqui Fleury). Dollars checked on hubspot.com/products/crm (Free $0/seat; Starter from $15; Professional from $50; Enterprise from $75; Credits $10 / 1,000). Tutorial oEmbed author: HubSpot Marketing.

Last verified

2026-10-23 (Asia/Shanghai) editorial check.