Our take
Pick Help Scout if support teams who will stay on Free at $0 (5 users, 1 Inbox, 1 Docs site) while they open a first Search list, then Standard at $25/user/month yearly when they need multiple Inboxes and live chat — not Plus $45 unless they need advanced workflows / a customer portal, and not Pro $75 unless they need SSO / HIPAA. Pick Re:amaze if support teams who will start on Basic at $29/member/month ($26.10
hosted Search conversation list
Best for
Help Scout A conversation table you start at a public $
Re:amaze A helpdesk thread you start at a public $
Free plan
Help Scout $0 · 5 users. 1 Inbox. 1 Docs site. 100 contacts/month. 10 saved replies. 10 tags. 10 Docs articles. 1 Beacon. Integrations limited to 1. No card (FAQ)
Re:amaze No free plan
Lowest paid
Help Scout Extra Inboxes $10/mo
Re:amaze AI Agent extra resolutions $0.85
Next step up
Help Scout Extra Docs sites $20/mo
Re:amaze Basic $29/user/mo
Coding agent
Help Scout
Re:amaze Agent + Tab inside the editor
Runs where
Help Scout Hosted
Re:amaze Hosted
Watch out
Help Scout Free is 1 Inbox and 100 contacts/month
Re:amaze There is no printed $0 Cloud seat
Last checked
Help Scout 2026-10-23 · helpscout.com/pricing
Re:amaze 2026-10-23 · reamaze.com/pricing
support teams who will stay on Free at $0 (5 users, 1 Inbox, 1 Docs site) while they open a first Search list, then Standard at $25/user/month yearly when they need multiple Inboxes and live chat — not Plus $45 unless they need advanced workflows / a customer portal, and not Pro $75 unless they need SSO / HIPAA.
Read the Help Scout pagesupport teams who will start on Basic at $29/member/month ($26.10 annually) while they open a first conversation view, then Pro at $49 / $44.10 when they need the next seat tier — not Plus $69 / $62.10 unless they need the top printed member tile, and not Starter volume $59 unless they want a flat 500-conversation desk instead of a per-member seat.
Read the Re:amaze page