Our take
Pick Dovetail if research / product teams who will stay on Free at $0 / user / month (one channel, one project, Chat) while they open a first interview grid, then talk to sales for Enterprise when they need unlimited projects, channels, and dashboards. Pick Pylon if b2B support / CS teams who will buy Professional at $89 / seat on an annual contract while they open a first Issues board, then Advanced at $139 / seat
Best for
Dovetail Interview clips you file in a project
Pylon Slack-era tickets you kanban by account
Free plan
Dovetail $0 · / user / month. No card. One channel. One project. Chat against that project. AI summaries inside the single project
Pylon No free plan
Lowest paid
Dovetail Not published by the vendor
Pylon Account Intelligence $10
Next step up
Dovetail
Pylon Voice $35
Runs where
Dovetail Hosted
Pylon Local or hosted
Watch out
Dovetail Free is one project and one channel
Pylon $89 / $139 are annual-contract seats
Last checked
Dovetail 2026-10-23 · dovetail.com/pricing
Pylon 2026-10-23 · usepylon.com/pricing
research / product teams who will stay on Free at $0 / user / month (one channel, one project, Chat) while they open a first interview grid, then talk to sales for Enterprise when they need unlimited projects, channels, and dashboards.
Read the Dovetail pageb2B support / CS teams who will buy Professional at $89 / seat on an annual contract while they open a first Issues board, then Advanced at $139 / seat when they need SSO-included and the Advanced controls.
Read the Pylon page
