Pylon

What it is for

Pylon is a hosted B2B-support board: you open Issues, and Professional is $89 / seat on an annual contract. Use it when the job is Slack-era tickets you kanban by account, not when you need a $20 chat seat.

What makes it unique: the cover is the official Pylon Issues board (Enterprise Customers, Spotify #6783 / #6782 On customer, Closed 7 including Brex #6779) from the docs still — not a pricing card. The cards themselves are ops of Issues. Pylon bills $89 / $139 per seat (annual) plus account-intel and voice add-ons, not a chat seat.

Key features

• Issues — a customer request you move across statuses (cover still; docs). One board. Cover Spotify #6783 and Closed 7 sit here.
• Accounts — a customer you attach issues to (docs). An account, not an issue card. Spotify / Brex sit here.
• Knowledge base — articles you publish for support (docs). A KB, not an account. Collections sit here.
• Broadcasts — a proactive update you send (docs). A broadcast, not a KB. Outbound sits here.
• Analytics — issue metrics you chart (docs). A report, not a broadcast. Dashboards sit here.

Saved views on the cover (Feature Request / Holiday Issues) are filters on Issues (not a sixth desk). Professional / Advanced tiles are the meter. Account Intelligence at $10 / account / month and Voice at $35 / seat / month are add-on meters, not desks we fold into Issues.

Who it's for

Best fit: B2B support / CS teams who will buy Professional at $89 / seat on an annual contract while they open a first Issues board, then Advanced at $139 / seat when they need SSO-included and the Advanced controls.

Pricing

Verified 2026-10-23 (Asia/Shanghai) from usepylon.com/pricing. Tiles print Professional $89 / seat on an annual contract and Advanced $139 / seat on an annual contract.

• Professional — $89 / seat, annual contract. Viewer seats on the card. SAML SSO is an add-on ($125 / mo) on the compare table we fetched.
• Advanced — $139 / seat, annual contract. Recommended on the page. SSO included on the compare copy.
• Account Intelligence — $10 per customer account / month.
• Voice — $35 / seat / month. Call recording on the card.
• Enterprise / custom — contact / book a demo.

Confirm checkout; taxes follow your location.

Limitations / costs

• $89 / $139 are annual-contract seats. Do not invent a month-to-month seat the page did not print.
• There is no public $0 Free tile on the fetch we used. Budget the Professional seat first.
• A B2B support board, not a public help widget you self-host. For Plain see Plain. For Chatwoot see Chatwoot.

Alternatives

• Plain — support threads when you want Plain’s customer inbox, not Pylon’s $89 Issues board.
• Chatwoot — open-source support when you want Chatwoot’s self-host, not Pylon’s annual seat.
• Dovetail — research projects when you want Dovetail’s interview grid, not Pylon’s Spotify / Brex kanban.

Official tutorial

Official Pylon channel video: What is Pylon? Complete Platform Demo (oEmbed author: Pylon). First-party platform demo; the Issues still is the cover. Accounts on the video are a second desk, not generate-on-Issues.

Written path: usepylon.com/pricing plus the Issues still.

Website

https://www.usepylon.com

Repository

https://github.com/pylon-labs

Source

Catalog row curated for AI Tools Nav. Cover is the official Pylon Enterprise Customers Issues board from the docs CDN. Dollars checked on usepylon.com/pricing (Professional $89/seat annual; Advanced $139/seat; Account Intel $10/account/mo; Voice $35/seat/mo; SSO add-on $125/mo). Tutorial oEmbed author: Pylon.

Last verified

2026-10-23 (Asia/Shanghai) editorial check.