Pick Chatwoot if
support teams who will pay Startups or Business so Captain credits and a help center sit above the Hacker 500-conversation cap.
Read the Chatwoot pageChatwoot vs Novu
Our take
Pick Chatwoot if support teams who will pay Startups or Business so Captain credits and a help center sit above the Hacker 500-conversation cap. Pick Novu if product teams who will stay on Free $0 (10k workflow runs, 20 workflows, no card) while they drop in Inbox, then buy Pro at $30/month when they need 30k runs, 7-day retention, and the email editor.
Novu
notification inbox + workflow desk
Best for
Chatwoot A support desk you can self-host
Novu Workflow runs you start at $0 / 10k
Free plan
Chatwoot $0 · / agent / month. Up to 2 agents; 500 conversations / month; live chat only. No voice, Captain, help center, teams, automations, or SSO. 30-day retention
Novu $0 · /month. No card. 10,000 workflow runs/mo. All channels (email, in-app, SMS, chat, push). US + EU residency. Up to 20 workflows. 2 environments (Dev + Prod). Activity feed 24 hours. Up to 3 team members
Lowest paid
Chatwoot Startups $19
Novu Pro $30/mo
Next step up
Chatwoot Business $39
Novu
Coding agent
Chatwoot Shared inbox
Novu Novu Connect
Runs where
Chatwoot Local; you host it
Novu
Watch out
Chatwoot $19 / $39 are per-agent monthly Cloud cards
Novu Free keeps the activity feed for 24 hours
Last checked
Chatwoot 2026-10-22 · chatwoot.com/pricing
Novu 2026-10-22 · novu.co/pricing
Which one, then?
Pick Novu if
product teams who will stay on Free $0 (10k workflow runs, 20 workflows, no card) while they drop in Inbox, then buy Pro at $30/month when they need 30k runs, 7-day retention, and the email editor.
Read the Novu page