Pick Chatwoot if
support teams who will pay Startups or Business so Captain credits and a help center sit above the Hacker 500-conversation cap.
Read the Chatwoot pageChatwoot vs Loops
Our take
Pick Chatwoot if support teams who will pay Startups or Business so Captain credits and a help center sit above the Hacker 500-conversation cap. Pick Loops if saaS teams who will stay on Free $0 (1,000 subscribed contacts, 4,000 marketing+transactional sends / 30 days, Loops footer, 10 emails/sec, no card) while they send a first onboarding mail, then land on Growth at $49/month (starts at 5,000 subscribed contacts
Best for
Chatwoot A support desk you can self-host
Loops Email you start at $0
Free plan
Chatwoot $0 · / agent / month. Up to 2 agents; 500 conversations / month; live chat only. No voice, Captain, help center, teams, automations, or SSO. 30-day retention
Loops $0 · up to 1,000 subscribed contacts. 4,000 total marketing + transactional sends per rolling 30 days. 10 emails/second. “Powered by Loops” footer. Unlimited contact *storage*; the send cap is the limiter
Lowest paid
Chatwoot Startups $19
Loops Not published by the vendor
Next step up
Chatwoot Business $39
Loops
Coding agent
Chatwoot Shared inbox
Loops
Runs where
Chatwoot Local; you host it
Loops Desktop editor; models hosted
Watch out
Chatwoot $19 / $39 are per-agent monthly Cloud cards
Loops Free is 4,000 sends / 30 days to the first 1,000 contacts
Last checked
Chatwoot 2026-10-22 · chatwoot.com/pricing
Loops 2026-10-22 · loops.so/pricing
Which one, then?
Pick Loops if
saaS teams who will stay on Free $0 (1,000 subscribed contacts, 4,000 marketing+transactional sends / 30 days, Loops footer, 10 emails/sec, no card) while they send a first onboarding mail, then land on Growth at $49/month (starts at 5,000 subscribed contacts on the card we fetched; slider continues) when they need unlimited sends and the branding off.
Read the Loops page