Pick incident.io if
on-call teams who will stay on Basic Free forever while they open a first Insights hours table, then buy Team at $19 / user / month ($15 yearly) when they want multi-team on-call and workflows.
Read the incident.io pageincident.io vs Rootly
Our take
Pick incident.io if on-call teams who will stay on Basic Free forever while they open a first Insights hours table, then buy Team at $19 / user / month ($15 yearly) when they want multi-team on-call and workflows. Pick Rootly if on-call teams who will buy Incident Response at $20 / user / month, then add On-Call at another $20 when they want Rootly to own the roster.
Rootly
hosted incident-and-on-call desk
Best for
incident.io Incidents, on-call, and time-spent you start at $0
Rootly Incidents you pay per user
Free plan
incident.io No free plan
Rootly No free plan
Lowest paid
incident.io Team $19
Rootly Incident Response $20/user/mo
Next step up
incident.io On-call (standalone row) $20
Rootly Startup discounts (“<100 employees / <$50m raised / <5 years”; “pay what you can <25 employees”) print as a form, not a dollar. $50
Runs where
incident.io Hosted
Rootly Hosted
Watch out
incident.io Basic Free is single-team on-call
Rootly $20 is per user per product
Last checked
incident.io 2026-10-23 · incident.io/pricing
Rootly 2026-10-23 · rootly.com/pricing
Which one, then?
Pick Rootly if
on-call teams who will buy Incident Response at $20 / user / month, then add On-Call at another $20 when they want Rootly to own the roster.
Read the Rootly page