Our take
Pick FireHydrant if on-call teams who will stay on Free (10 responders, 2 runbooks) while they open a first Timeline, then buy Pro at $25 / responder / month billed annually when they want a service catalog and unlimited public status pages. Pick Rootly if on-call teams who will buy Incident Response at $20 / user / month, then add On-Call at another $20 when they want Rootly to own the roster.
hosted incident-and-on-call desk
Best for
FireHydrant Command-center notes you start at $0
Rootly Incidents you pay per user
Free plan
FireHydrant No free plan
Rootly No free plan
Lowest paid
FireHydrant Pro $25/mo yearly
Rootly Incident Response $20/user/mo
Next step up
FireHydrant
Rootly Startup discounts (“<100 employees / <$50m raised / <5 years”; “pay what you can <25 employees”) print as a form, not a dollar. $50
Runs where
FireHydrant Hosted
Rootly Hosted
Watch out
FireHydrant Free is 10 responders and 2 runbooks
Rootly $20 is per user per product
Last checked
FireHydrant 2026-10-23 · firehydrant.com/pricing
Rootly 2026-10-23 · rootly.com/pricing
on-call teams who will stay on Free (10 responders, 2 runbooks) while they open a first Timeline, then buy Pro at $25 / responder / month billed annually when they want a service catalog and unlimited public status pages.
Read the FireHydrant pageon-call teams who will buy Incident Response at $20 / user / month, then add On-Call at another $20 when they want Rootly to own the roster.
Read the Rootly page